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License Renewal Didn't Go Through

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  • License Renewal Didn't Go Through

    I paid $85 to renew my license yesterday, got the e-mail from Worldpay, got the e-mail saying my sale had been apporoved/confirmed but the license was never updated and it expired. Looking at the invoice under the area that says description and amount it has nothing but the total is $85, so it looks like it didn't get what I wanted to buy and thought I was just donating $85. Perhaps this has to do with the DDoS attacks last night (or so I can assume since the servers were down for a considerable amount of time last night)?

    I opened a support ticket but my license expired about 4-5 hours after I paid the renewal fee and I don't want to get in trouble for piracy or anything of the likes.

  • #2
    What's the support ticket number?
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • #3
      Originally posted by Steve Machol
      What's the support ticket number?
      I'm guessing it's
      [SID-70984-1fe91442] since that's what the e-mail had in it to use as the subject line.

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      • #4
        It's taken care of.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment

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