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Reasons for WorldPay and vB system not accepting order

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  • Reasons for WorldPay and vB system not accepting order


    Although I have already mailed [email protected] enquiring about this problem, but I believe he must be quite busy (understandably), and for my impatience, am posting a query here too.

    Two days earlier, I paid for vBulletin via WorldPay using credit card (it is a VISA), and the payment was accepted. Around 8 hours later, I received a mail from jelsoft that the "WorldPay and vBulletin system" has found my transaction "above average risk" and my order has been cancelled, for the fear of credit card fraud.

    May I know under what circumstances would my transaction be considered "above average risk"? My bank doesn't have a problem with my account, then why WorldPay?

    I cannot pay by PayPal because Citibank India has 'blacklisted' (term used by their support staff) and won't allow payment via it.


  • #2
    None of us (except maybe James) knows what criteria WorldPay is using. I can say however that we have been hit with a significant amount of credit card fraud recently and this is one of the unfortunate by-products of this fraud.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    • #3
      Thanks. I re-tried with the additional credit card of the same bank account, and this time I received the License information (still clueless about criteria though).


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