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  • Omar
    replied
    Thanks once again for your quick replies

    Leave a comment:

  • Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    Yes, the owner needs to contact [email protected] and request that this license be transferred to you. Please have the owner send us an email with:

    - license number
    - customer number
    - customer password
    - your name
    - your email address

    Leave a comment:


  • Omar
    replied
    Sorry if I wasn't clear, it's a second-hand license

    I remember something about the previous owner needing to contact Jelsoft.

    Can someone please confirm this.

    Thanks

    - Omar

    Leave a comment:

  • Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    If you want both licenses to appear whenever you access the Members Area, then be sure to order the second one with the same email address as the first. Otherwise you will have two Members Area logins.

    Leave a comment:


  • Omar
    replied
    OK, so I was wrong

    Thanks for clearing that up.

    Is there any specific steps I need to take when buying a second-hand license?

    - Omar

    Leave a comment:

  • Steve Machol
    Former Customer Support Manager

  • Steve Machol
    replied
    Re: How's this for a question...

    Originally posted by Omar
    If I buy an 'owned' license as second-hand and the updates period has expired, am I allowed to update the second copy with updates obtained from the first license's subscription to the members' area?
    No. The downloads for each license can only be used with that license only. You would need to renew the download access for each one. (I have two licenses myself.)

    The license doesn't seem to state whether the 'subscription' applies to the 'customer' or the individual license.
    It's per license.

    Leave a comment:


  • Omar
    started a topic How's this for a question...

    How's this for a question...

    Before I start, two points:

    Firstly I don't know if this question has been asked before. A basic search did not turn up any results.

    Secondly, I was not sure whether to ask publicly or to e-mail Jelsoft privately, but I would like an official answer, whether publicly here or privately via e-mail or pm.

    Ok, now, onto the question:

    I currently have one "owned" license.

    I am considering purchasing a second "owned" license.

    From what I understand, the agreement states that we can run one copy of vbulletin per license.

    My question relates to 'updated' versions of the software. If I buy an 'owned' license as second-hand and the updates period has expired, am I allowed to update the second copy with updates obtained from the first license's subscription to the members' area?

    The license doesn't seem to state whether the 'subscription' applies to the 'customer' or the individual license.

    Can anyone shed some light on this situation, as I don't want to go against the terms of the software use agreement, but at the same time I don't want to spend more money than I have to (purchasing 2 update area subscriptions unless it is necessary.)

    Both of the licenses would be used by myself, so I would assume this is ok, as it does not seem to breach the agreement, but I could very well be wrong.

    I hope I have explained the situation well enough. If not, please ask me to clarify any points.

    Thanks in advance

    Regards,
    - Omar
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