how active is the support?

[Up2Vex]

Hi

Quick question if someone was to buy a license to use vBCloud how active would the support be these days?

The only reason i ask is that a YouTuber made a video of the terrible support he recieved from vB and their lack of responses.

It was so bad he switched over to another software..

https://youtu.be/zMnavb--lM4

Has the support been fixed since then?

[Mrs.T]

I can only speak for myself but never had a problem, switched to Cloud around 2018 I think it was.

Any problems have been sorted within days. Great help and advice from support staff if you ask on here.

[EDVserviceTS]

Yes, support is still great. Even their multi language support uses to be active.

[Up2Vex]

I was just concerned after watching that YouTubers video..

[Mrs.T]

I was just concerned after watching that YouTubers video..

There’s a saying "A happy customer tells a friend; an unhappy customer tells the world”

It’s human nature to moan when you are unhappy, but many don’t shout out when they have a good experience.

[zweeper]

Can't complain at all