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  • Unable to purchase cloud license

    Hello,

    So I was trying to sign-up for Cloud plan (Bronze) but kept receiving the following error on the order page: Security Data: Merchant Password has expired.


    How can I solve this?


    Screenshot is as follows:



    Last edited by Wayne Luke; Wed 17th Apr '19, 9:04am.

  • #2
    To give more context, I tried using first a MasterCard and then a VisaCard, but still didn't worked

    Comment


    • #3
      It doesn't appear to be an issue on your end. I'll have someone look at it as soon as the business office opens. If you call the sales line after 9:00 am PST, then they will be able to help you.

      1-877-326-6444
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud customization and demonstration site.
      vBulletin 5 Documentation - Updated every Friday. Report issues here.
      vBulletin 5 API - Full / Mobile
      I am not currently available for vB Messenger Chats.

      Comment


      • #4
        This issue should be resolved now.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment


        • #5
          Yes, it is resolved now and I was able to place the order successfully. Thanks

          Comment

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