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  • Trying to purchase vB5 "Error in Processing Payment..."

    I've been trying since last night to purchase vBulletin 5 Connect (new purchase/version). I fill out the required fields. I hit submit to purchase and I constantly get a pop up saying "There is an error in processing the payment. Please try again or contact us."

    After three tries now in Chrome and two tries in Edge, I used the "online form" to contact Sales since I'm unable to submit a proper ticket without being a customer. This was submitted about 12 hours ago and no response yet, not even an automated message saying anything in my inbox.

    Since I haven't heard back yet, I figured I'd try asking here to see if anybody knows what's up.

    Thanks.

    EDIT: Just two minutes after I submitted this I ended up receiving an email response. I'll follow-up with the issue there. Thanks again.
    Last edited by Zips; Fri 14th Dec '18, 6:56am.

  • #2
    Originally posted by Zips View Post
    I've been trying since last night to purchase vBulletin 5 Connect (new purchase/version). I fill out the required fields. I hit submit to purchase and I constantly get a pop up saying "There is an error in processing the payment. Please try again or contact us."

    After three tries now in Chrome and two tries in Edge, I used the "online form" to contact Sales since I'm unable to submit a proper ticket without being a customer. This was submitted about 12 hours ago and no response yet, not even an automated message saying anything in my inbox.

    Since I haven't heard back yet, I figured I'd try asking here to see if anybody knows what's up.

    Thanks.

    EDIT: Just two minutes after I submitted this I ended up receiving an email response. I'll follow-up with the issue there. Thanks again.
    Sorry to hear of this. Could you please send an email to sales@vbulletin.com and our sales team will respond as soon as possible.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.5.4 Demo
    AdminAmmo - My Cloud Demo

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    • #3
      Originally posted by Mark.B View Post

      Sorry to hear of this. Could you please send an email to sales@vbulletin.com and our sales team will respond as soon as possible.
      Hi Mark-

      I've been in correspondence with Joshua from Sales Support throughout the day. To make a long story short, everything has been resolved! If you like, you can close this thread since it's technically no longer an issue.

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