No announcement yet.

Change of Email address - Issues logging in to Main page

  • Filter
  • Time
  • Show
Clear All
new posts

  • Change of Email address - Issues logging in to Main page


    I own 3 licences, and I am looking to maybe renew them and upgrade, however as I haven't used Vbulletin for a while, I had an old email address linked to my account.
    I have updated it on my forum account (which I believe has the licences linked anyway) but I am unable to log into the main page. Is there anyway to verify me and get me access to my account again?

    Kind Regards


  • #2
    The Forum Account email is not linked to the license- that is to say it doesn't update your customer account. Please email [email protected] with your customer number and we will be able to get your address on the customer account updated.


    • #3
      Thats my problem Joe, I don't have the old email account, which in turn means I don't know my customer number. I may be able to log in if I knew that as I could probably guess my password.


      • #4
        Well email support anyway with whatever you do have- Forum URL, license number, etc..., something to get started. We'll deal with it by email, can't help via the forum, would require personal information.


        • #5
          Thanks Joe, I emailed this over a few weeks ago now, and I have been chasing, but I still haven't had a reply back yet.


          • #6
            I show your ticket as resolved now. Is this still an issue?
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API


            widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.