3.8 license to vB5

[RvG]

I have 3.8 license. Can I go thru upgrade on purchasing vB5?

[Zachery]

You should be able to upgrade, I know we had a bug in our logic that was preventing it. I'm not sure if its been resolved yet.

[RvG]

Yes, this is why I have posted this thread. That should be fixed asap.

[Zachery]

We're working on resolving it. I think something else took priority today. We're very sorry for the delay.

You should be able to contact sales directly via our sales number to get help in the mean time:

You can call 877-326-6444 during our normal business hours (0900 to 1700 Monday though Friday GMT-8)

[Toibs]

oops - just submitted a ticket on this, since it didnt recognise any of my licences.... and just came up with "no valid licences" (upgrading from 3.x)....

[beishe8]

I have 3.8 license. Can I go thru upgrade on purchasing vB5?

https://www.vbulletin.com/forum/show...ll-vBulletin-5
No,you cannot.

1. After Purchasing, download vB5 from the your Member's Area.
2. Unzip the package
3. Create a new directory to hold vBulletin 5. It should not contain any vBulletin 3 or 4 files.

[Zachery]

beishe8, customers can purchase vBulletin 5 upgrades on their vbulletin 3 licenses, there is a bug causing a problem.

Customers can upgrade directly from 3.8 to 5.0. The fact that old vBulletin files shouldn't be in the same directory is not the same as the question he is asking.
Please be more careful when responding to threads in the future.

[beishe8]

beishe8, customers can purchase vBulletin 5 upgrades on their vbulletin 3 licenses, there is a bug causing a problem.

Customers can upgrade directly from 3.8 to 5.0. The fact that old vBulletin files shouldn't be in the same directory is not the same as the question he is asking.
Please be more careful when responding to threads in the future.

I have 3.8 license. Can I go thru upgrade on purchasing vB5?

Sorry for it Zach, I read it differently.

Can I upgrade my 3.8 licence to 5 > I want to have a vB 5 licence
Can I go thru upgrade > Can I upgrade my software on the server from 3.8 to 5

[Toibs]

Hi Guys,

Any news on an ETA for the fix for this? My old licences, despite the fact they do appear in the members page (3.x), are still unable to be upgraded due to "none of my licences being valid", and after raising this last night i still have not had a reply or even an acknowledgement (this was using the webform on the site)...

Paul

[Dominic]

They are still working on fixing this issue.

Please contact our sales team via phone at 1-877-326-6444 (toll-free US/Canada only) 9 am to 5 pm Pacific (GMT-8), Monday to Friday.

[Fergal]

...Please contact our sales team via phone at 1-877-326-6444 (toll-free US/Canada only) 9 am to 5 pm Pacific (GMT-8), Monday to Friday.

Is it possible to contact them via email or support ticket? I have the same issue, re upgrading from 3.8 to 5.

[Dominic]

You can open a support ticket too if a phone call isn't possible for you.