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  • cannot log in

    hey

    i dont know if this it the right section to post but am having a problem that i cannot log in to my vbulletin members account

    i thought i lost the password so i recovered it but still i cant log in

    please help me with this

    Thank You.....

  • #2
    Does it tell you that you have successfully logged in to only show you as logged out?

    Could be two issues:

    1) You need to reset your cookie path and domain. From the do_not_upload folder grab the tools.php and upload it to admincp folder. Make sure init.php is in /install/ folder. Point your browser to tools.php and reset the cookie domain and path from there.

    2) You're missing the "www" from your url. Type it in and try again. (or the other way around)

    Comment


    • #3
      Originally posted by nickp View Post
      Does it tell you that you have successfully logged in to only show you as logged out?

      Could be two issues:

      1) You need to reset your cookie path and domain. From the do_not_upload folder grab the tools.php and upload it to admincp folder. Make sure init.php is in /install/ folder. Point your browser to tools.php and reset the cookie domain and path from there.


      2) You're missing the "www" from your url. Type it in and try again. (or the other way around)
      1) You need to reset your cookie path and domain. From the do_not_upload folder grab the tools.php and upload it to admincp folder. Make sure init.php is in /install/ folder. Point your browser to tools.php and reset the cookie domain and path from there.

      i have done this but still the same

      and when i put my customer number and password and press log in it ask me again

      2) You're missing the "www" from your url. Type it in and try again. (or the other way around)

      and what do you mean by this??

      Comment


      • #4
        Originally posted by creative-friends View Post
        1) You need to reset your cookie path and domain. From the do_not_upload folder grab the tools.php and upload it to admincp folder. Make sure init.php is in /install/ folder. Point your browser to tools.php and reset the cookie domain and path from there.

        i have done this but still the same

        and when i put my customer number and password and press log in it ask me again

        2) You're missing the "www" from your url. Type it in and try again. (or the other way around)

        and what do you mean by this??
        What browser are you using?
        For IE : Tools > internet options > delete cookies > Yes > Save > click the red x > double click on the same browser

        For FF: Tools > options > privacy > remove individual cookies > save > click the red x > double click on Fire Fox
        Aussiefootyforums

        New Site New forum
        Come and talk sports all day long


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        • #5
          Are your browser's cookies turned on?

          Comment


          • #6
            Originally posted by creative-friends View Post
            2) You're missing the "www" from your url. Type it in and try again. (or the other way around)

            and what do you mean by this??
            This has to do with the cookie domain.
            Depending on what it is set, sometimes http://www.yoursite.com and http://yoursite.com will not retain the login.
            On my site, a lot of users have it bookmarked w/o the "www", so when they visit and login, it says "Successfully logged on" then redirects them to the homepage but adds the www and they're still logged out.
            If they manually take out the "www" it will show them as logged in again.

            If i remember correctly you should set your cookie domain as ".yoursite.com" (with the period in the beginning)

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            • #7
              Originally posted by nickp View Post
              This has to do with the cookie domain.
              Depending on what it is set, sometimes http://www.yoursite.com and http://yoursite.com will not retain the login.
              On my site, a lot of users have it bookmarked w/o the "www", so when they visit and login, it says "Successfully logged on" then redirects them to the homepage but adds the www and they're still logged out.
              If they manually take out the "www" it will show them as logged in again.

              If i remember correctly you should set your cookie domain as ".yoursite.com" (with the period in the beginning)
              He's trying to log into this site's members area. Not his own site
              Aussiefootyforums

              New Site New forum
              Come and talk sports all day long


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              • #8
                oh...duh. Sorry

                Comment


                • #9
                  Please post in the proper forum for support in the future.

                  Comment

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