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Upgrade price on-line shows as $205 not $190

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  • Upgrade price on-line shows as $205 not $190

    I'm trying to make a purchase of the 4.0 suite. I have an owned license (since the 2.x days) that expired in June 2009. My understanding is that the upgrade 4.0 suite price for inactive licenses is $190 for a few more hours.

    However, when I go to checkout the discounted price is listed at $205. What do I need to do to get the promoted $190 price before time expires.

  • #2
    Have you clicked "customer Login" at the top of the page? (Right hand corner)
    Shamil Nunhuck, - Radon Systems Ltd.
    VPS + Dedicated Server Hosting and Management
    vBulletin Hosting and Services
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    • #3
      Don't need to rush. The sale is extended till Nov 16

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      • #4
        Originally posted by deuterium View Post
        Have you clicked "customer Login" at the top of the page? (Right hand corner)

        Yes... the $205 price doesn't seem right at all since it's not one of the three advertised rates: $120 (active), $190 (inactive 0-12 months), $210 (12+ months). If anyone can assist with getting the proper $190 price before the current sale ends today I'd most appreciate it. It's still several hours before midnight so the $190 should still be accepted.

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        • #5
          Originally posted by Phillip Chapman View Post
          I'm trying to make a purchase of the 4.0 suite. I have an owned license (since the 2.x days) that expired in June 2009. My understanding is that the upgrade 4.0 suite price for inactive licenses is $190 for a few more hours.

          However, when I go to checkout the discounted price is listed at $205. What do I need to do to get the promoted $190 price before time expires.
          I suggest you open a support ticket and have it addressed there directly. This way, there's direct documentation on the internal ticket system to get you the proper pricing.
          ManagerJosh, Owner of 4 XenForo Licenses, 1 vBulletin Legacy License, 1 Internet Brands Suite License
          Director, WorldSims.org | Gaming Hosting Administrator, SimGames.net, Urban Online Entertainment

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          • #6
            Fill out a support ticket. That doesn't seem right.
            Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
            Change CKEditor Colors to Match Style (for 4.1.4 and above)

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            Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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            • #7
              Originally posted by quantnet View Post
              Don't need to rush. The sale is extended till Nov 16
              Is the price still $190 for inactive licenses 12 months or less? I haven't seen this part announced yet.

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              • #8
                Originally posted by Steve Machol View Post
                Fill out a support ticket. That doesn't seem right.
                Done. Thanks for the reply. Hopefully, I'll still receive the $190 price since there appears to be a glitch somewhere in the system.
                Last edited by Phillip Chapman; Fri 30 Oct '09, 5:48pm.

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                • #9
                  Originally posted by Phillip Chapman View Post
                  Done. Thanks for the reply. Hopefully, I'll still receive the $190 price since there appears to be a glitch somewhere in the system.
                  I had the exact same problem as you described. And as Steve suggested, it can be worked out tonight through a private support ticket. When you open your support ticket in a web browser, just keep refreshing it every few minutes until you see the answer from VB Support.

                  David

                  DAVID COPELAND
                  Licensed VB Holder Since 2000
                  Celebrating 20 Years with VB

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                  • #10
                    An email is dispatched when a response is made.

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                    • #11
                      Originally posted by quantnet View Post
                      Don't need to rush. The sale is extended till Nov 16
                      Not sound advice. since the pricing will be slightly increased after midnight.

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                      • #12
                        Same problem here and just sent in a support ticket.

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                        • #13
                          same here... I decided to give in (terrible to feel like I am being screwed as they sort of "gotcha") and now this. It's like everything they do lately, turns to crap. Hopefully v4 will be worth it in the end... sigh...

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                          • #14
                            Originally posted by David Copeland View Post
                            I had the exact same problem as you described. And as Steve suggested, it can be worked out tonight through a private support ticket. When you open your support ticket in a web browser, just keep refreshing it every few minutes until you see the answer from VB Support.
                            It's been nearly three hours and still no reply. Hopefully, they'll honor their $190 price as I had every intention of purchasing this evening but did not due to the $205 glitch in their system.

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                            • #15
                              I was experiencing the same thing since 11:30pm last night....then finally the $190 price showed up. (where are the smilies?). I know this isn't the place for this comment but.....I hope the final version looks/feels much better than what I'm looking at right now....kind of depressing. Looks like FREEWARE

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