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Errors trying to purchase - how long is 'defined period'

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  • Errors trying to purchase - how long is 'defined period'

    I'm trying to complete a purchase and keep getting errors. Frankly, I'm ready to give up and stick with my old version. It's getting to be not worth the hassle.

    After getting locked out with a Visa because "3D Secure enrollment check failed", I got locked out with my Amex for my "fraud score". Now i'm getting denied for too many attempts in a defined period:

    "We were unable to authorise this transaction based on the credentials supplied. Please supply an alternative payment method or cancel the transaction.Too many attempts in defined period."

    Why is it so hard to buy the upgrade?

  • #2
    Originally posted by catherized View Post
    Why is it so hard to buy the upgrade?
    You did not give the correct information with Visa and Amex.
    Use Paypal,will be easier to succed with your upgrade.


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    • #3
      You should contact the team at [email protected] to work something out (I'm not staff, by the way). There may be some sort of bug in the system.

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      • #4
        Originally posted by beishe8 View Post
        You did not give the correct information with Visa and Amex.
        Use Paypal,will be easier to succed with your upgrade.
        1. I gave the exact imformation. I used my Amex to buy v3.8 and it worked just fine.
        2. I don't want to use paypal. I want to use my credit card directly.

        You should contact the team at [email protected] to work something out
        I did. They only work noon-8 in my time zone. I don't usually have time to call in the afternoon and have more important things to do right after work by the time i'm ready to call in the evening, they are closed.They take hours to respond to email. I mistakeningly thought maybe support would be better here.

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        • #5
          Originally posted by catherized View Post
          I mistakeningly thought maybe support would be better here.
          Support tickets always take priority over the forum.

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