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VAT -- How do I get it refunded?

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  • Ray Morgan
    replied
    Thanks for reporting this. It's just been fixed.

    Leave a comment:


  • TheHeartSmasher
    replied
    Originally posted by creativepart View Post
    [ATTACH=CONFIG]36317[/ATTACH]
    Here's my "receipt" and it clearly shows VAT added. I've blurred my lic numbers.

    PS. When you try to attach an image using the image icon in quick reply or advanced reply for that matter. There is no "upload" button. Just Select File and Cancel. I used Manage Attachments and found the upload button there.
    Might want to increase the blur on your images, those are still pretty readable to me or black them out.

    Leave a comment:


  • creativepart
    replied
    Originally posted by Wayne Luke View Post
    We shouldn't be charging VAT at all. Please open a support ticket.

    Here's my "receipt" and it clearly shows VAT added. I've blurred my lic numbers.

    PS. When you try to attach an image using the image icon in quick reply or advanced reply for that matter. There is no "upload" button. Just Select File and Cancel. I used Manage Attachments and found the upload button there.

    Leave a comment:


  • Wayne Luke
    replied
    We shouldn't be charging VAT at all. Please open a support ticket.

    Leave a comment:


  • creativepart
    started a topic VAT -- How do I get it refunded?

    VAT -- How do I get it refunded?

    I'm in the US. We are not subject to VAT. Yet, when I renewed my licenses today I was charged $19.50 in VAT on every one of my licenses.

    I'd like to get this refunded. How do I go about doing that?

    Ps. I'm surprised that you are charging US customers VAT.
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