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VAT -- How do I get it refunded?

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  • VAT -- How do I get it refunded?

    I'm in the US. We are not subject to VAT. Yet, when I renewed my licenses today I was charged $19.50 in VAT on every one of my licenses.

    I'd like to get this refunded. How do I go about doing that?

    Ps. I'm surprised that you are charging US customers VAT.

  • #2
    We shouldn't be charging VAT at all. Please open a support ticket.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

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    • #3
      Originally posted by Wayne Luke View Post
      We shouldn't be charging VAT at all. Please open a support ticket.

      Here's my "receipt" and it clearly shows VAT added. I've blurred my lic numbers.

      PS. When you try to attach an image using the image icon in quick reply or advanced reply for that matter. There is no "upload" button. Just Select File and Cancel. I used Manage Attachments and found the upload button there.

      Comment


      • #4
        Originally posted by creativepart View Post
        [ATTACH=CONFIG]36317[/ATTACH]
        Here's my "receipt" and it clearly shows VAT added. I've blurred my lic numbers.

        PS. When you try to attach an image using the image icon in quick reply or advanced reply for that matter. There is no "upload" button. Just Select File and Cancel. I used Manage Attachments and found the upload button there.
        Might want to increase the blur on your images, those are still pretty readable to me or black them out.

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        • #5
          Thanks for reporting this. It's just been fixed.

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