It's Tuesday afternoon now...
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vb 3.x Security Updates Going forward
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You can see the support cycle here: http://www.vbulletin.com/forum/showt...pport-Schedule
When 3.8 hits EOL, support/security patches/ etc will stop.
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Originally posted by Zachery View PostYou can see the support cycle here: http://www.vbulletin.com/forum/showt...pport-Schedule
When 3.8 hits EOL, support/security patches/ etc will stop.
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Originally posted by slinky View PostThe answer must be if you have a version prior to 3.8.4pl2 that recently expired (a) you must pay $190 to upgrade to vb4 suite or (b) you must pay $175 to upgrade to vb4 forums or (c) you simply can't update your 3.x software to just stay current with that version.).
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Originally posted by Dismounted View PostYou've summed it up. I'm not sure what more of an answer you want. The previous licenses were not tied to any version, they were just for "vBulletin". They have provided a "renewal" path for you, if you choose to take it, and that is described in your options "a" and "b". Think of the cost as the old renewal cost for two years (+ a bit).
Perhaps I should have called the options given to a long time customer (f1) and (f2)
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Originally posted by slinky View PostSo this is the closest I will get to "official" from vBulletin. One day someone woke up and told me, a long time customer, that I couldn't spend my $40 any more to keep my vBulletin 3 product current. I have no other choice but to spend over 400% to buy a product upgrade I don't want/need because the company could decided that they had the legal right to do that to me. Got it.
Perhaps I should have called the options given to a long time customer (f1) and (f2)
I have to side with slinky, here. I have two licenses, one of which expired at the weekend. While it's clear that I am able to continue using the most recent version as of that point, it is still not in the least bit clear what I have to do to ensure I can update it with subsequent security patches. I have no need for the publishing suite and no time to upgrade and reskin a new version right now. Esepcially as 4.0 has yet to be released.
I already have a support ticket open and last response I've had from that is:
Hello, we are currently reviewing security update access where someone doesn't renew. As soon as I have official word on this, I will let you know.
That was 3 days ago and I've had nothing since.*
The question is a simple one and I'll try to phrase it in as unambiguous a way as possible:*
Do you intend to allow existing 3.x customers to continue maintenance without upgrading to 4.0 and if not, what access will they have to security updates after their maintenance expires?
I am unable to find a clear answer to this question and I'm also unable to find a reason as to*why this question hasn't been answered. As a result, I (and I suspect everyone else in the same position) can only assume that there is a policy in place to be deliberately evasive in order to frighten as many people as possible into needlessly upgrading. I'd be more than happy to be proved wrong.
Terry.
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Terry - it seems that the answer here is to take all these issues to support and not discuss them in public. It figures. I'm not going to dwell on this issue and it's clear we aren't going to get an answer in the forums so I'm going to make this, perhaps, my last post. I found this post by the CEO of Internet Brands very interesting.
You may have noticed that we’ve priced vB 4 products to strongly encourage adoption of the Suite by offering a much larger discount on the Suite. This is very intentional. We now view vBulletin Publishing Suite as our core product.
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Originally posted by TinyClanger View PostDo you intend to allow existing 3.x customers to continue maintenance without upgrading to 4.0 and if not, what access will they have to security updates after their maintenance expires?
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Dismounted:
Security Patches are designed for the latest stable version in that branch. Some patches seem to require nothing short of upgrading to the next point release (or so I recall on a couple of occasions). That means if someone has 3.6.8 today and 3.6.9 is released next month and 3.6.9 PL1 is released the month after, you may not be able to use the security patches on a 3.6.8 version. Again, that being the case in the past. Am I mistaken about any of this?Plan, Do, Check, Act!
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It is my experience when Jelsoft was running things that security patches were always tried to be made free and available to all license holders. However, there could always be that rare one instance where the patching a security flaw was simply and the changes made were huge and it required you to purchase an update if your license had no more update credits.ManagerJosh, Owner of 4 XenForo Licenses, 1 vBulletin Legacy License, 1 Internet Brands Suite License
Director, WorldSims.org | Gaming Hosting Administrator, SimGames.net, Urban Online Entertainment
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Originally posted by Lierduh View PostI think if vB4 is presented as a new product. The security update for vB3.8 should continue. It is not reasonable to expect for security update for vB2 etc. However vB3.8 is the current release version, it should be the software provider's responsibility to provide minimum security maintainence, instead of forced upgrade.
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Originally posted by Dismounted View PostThe existing renewal product has been discontinued, and a replacement for it issued. You will always have access to security patches (e.g. "Patch Level 1"), regardless of license status.
Perhaps I should stop complaining. After all, 4.0 has been out for weeks and we told at least 6 months back that this change was coming so I had plenty of time to raise any concerns.
Oh, no, wait, that's right.*4.0 isn't even in Beta yet and this system went live without even 24 hours' grace.*
First I heard was October 13th, when the new system was dropped on us. On October 4th I got a standard 'Your maintenance is due to expire' email. Allow me to quote it:
Renewal for an owned license is $60. If you renew before 60 days after the expiration date of your license, you can renew for the discounted price of $40. Renewals for leased licenses are $100 and renewals for phone support vary according to the length of the phone support contract.
If I am entitled as part of my owned license to any security updates and bug fixes to my owned license regardless of the state of my maintenance, can someone tell me what I'd have bought if I'd renewed upon receipt of that email? The system was quite happy to let me spend $60 on it. I still have a license on* maintenance that expires in August next year. I was still expecting 3.9 to come around during its lifetime, but what value does that have now?*
Now, suddenly, I'm supposed to be grateful for this wonderfully generous opportunity to upgrade to a piece of unreleased software that I don't want at 4 times the renewal cost. *(If I shut up and do it quickly)
Still, my only offical response from support is 'I don't know, I'll get back to you.' and there's no clear line on how VB intends to support customers that have active maintenance through next year. Do they guarantee that they will continue to maintain 3.8 until every last maintenance contract has expired? I haven't seen that in writing yet and that EOL schedule doesn't give any timescales.*
Surely someone over there can see that if hundreds of paying customers are very angry at how this has been handled then there might be a case to answer, but we're still being stonewalled. (Please, send me another link to a CEO post about visons and strategies. I love those.)
(Sorry, Dismounted, my ire isn't directed at you in any way. Yours is just as close to an official response as I've heard so far)
Terry.
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Originally posted by TinyClanger View PostIf I am entitled as part of my owned license to any security updates and bug fixes to my owned license regardless of the state of my maintenance, can someone tell me what I'd have bought if I'd renewed upon receipt of that email?
Originally posted by TinyClanger View PostDo they guarantee that they will continue to maintain 3.8 until every last maintenance contract has expired? I haven't seen that in writing yet and that EOL schedule doesn't give any timescales.
Originally posted by TinyClanger View PostSorry, Dismounted, my ire isn't directed at you in any way. Yours is just as close to an official response as I've heard so far
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Originally posted by Dismounted View PostThe existing renewal product has been discontinued, and a replacement for it issued. You will always have access to security patches (e.g. "Patch Level 1"), regardless of license status.
Is this REALLY the official statement from now on? Or will there be "games" later on again that this or that sexurity fix are not available for expired vb 3.8x, because it is to hard to encode it and we have then to buy a new vb4 licence as soon as my vb3.8x licence expired?
I need a clear, one way answer on this. No bull****ting, no "if", no back and forth or answers to gain time. I want to have the answer NOW. An answer, you should have given us already 3 weeks ago.
I pay for your products and I want to know what I get for this. Otherwise I will leave and will send all my clients to IPB or phpbb3 from now on. And others will do the same, when they read about these games here.
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Originally posted by snoopy5 View PostIs this REALLY the official statement from now on?
I re-iterate again, I am not vBulletin Solutions staff. Do not take me to be so. I am a customer just like you.
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