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  • Buyer Beware - Currency Conversion

    vBulletin transactions are all routed to the UK. Most people in the US or other countries may be charged a currency conversion fee because of this. Just because the funds are in USD does not mean you wont be charged a conversion fee. My bank (Bank of America) charged me 3%. Not much but not the point. Jelsoft sales is no help, and there is no disclaimer on this site that all transactions are processed outside the US. So for those of you who buy multiple licenses or wait to purchase, find out what your bank charges you for currency conversion, you might be paying more than what you'd expect.

  • #2
    I just upgraded a forum last night and was quite surprised to see the funds go to the UK. I would hope at some point that gets changed to the usa unless there is a reason not to.

    Pay pal to pay pal there was no extra charge for me. I sent $130, they received the entire $130.

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    • #3
      But allways is like that.
      I in Croatia pay conversion when buying something from eBay when price is in USD.
      So, it your bank that took conversion fee, not vBulletin.
      And, USA is not center of world, so do not think that everything must be your way.

      Comment


      • #4
        Originally posted by Sunka View Post
        And, USA is not center of world, so do not think that everything must be your way.
        IB's Office and vBulletin Solutions, Inc are in California. Its UK branch, Jelsoft, doesn't exist anymore. Thus, it makes sense to process payments in the U.S. at least for american customers. Why pay conversion fees? Bad business, IMHO

        Read below:
        Our headquarters are located in Southern California. vBulletin Solutions, Inc is a company registered in California, US and a division of Internet Brands.
        http://www.vbulletin.com/about.php
        Imagine yourself buying a product from croatian company in Croatia but being charged a currency conversion fee because your money is being processed in Canada. Fair?

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        • #5
          The credit card processor is in the UK. This is one of the first times I've seen this happen in my expirence here. The fee is not on our end, it is his bank charging him.

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          • #6
            On another note, I checked out paypals conversion rates before buying to see if I should pay in dollars or pounds. vB charge £85 for the upgrade to the suite if i want to use pounds sterling, but paying $130 and then letting paypal convert it for me only cost me £81ish. Only a small difference but still, was worth checking!

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            • #7
              Originally posted by kyrgyz View Post
              IB's Office and vBulletin Solutions, Inc are in California. Its UK branch, Jelsoft, doesn't exist anymore. Thus, it makes sense to process payments in the U.S. at least for american customers. Why pay conversion fees? Bad business, IMHO
              The card processors and the bank receiving the payment are still in the UK and will remain so for the foreseeable future. This is where they always have been.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud demonstration site.
              vBulletin 5 API

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              • #8
                Originally posted by CarterMarkham View Post
                vBulletin transactions are all routed to the UK. Most people in the US or other countries may be charged a currency conversion fee because of this. Just because the funds are in USD does not mean you wont be charged a conversion fee. My bank (Bank of America) charged me 3%.
                Originally posted by Wayne Luke View Post
                The card processors and the bank receiving the payment are still in the UK and will remain so for the foreseeable future. This is where they always have been.
                Is there a disclosure warning buyers about possible additional charges when buying vBulletin products? Everybody knows how people get upset when losing money unexpectedly and remember it for a long while.

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                • #9
                  Originally posted by kyrgyz View Post
                  Is there a disclosure warning buyers about possible additional charges when buying vBulletin products? Everybody knows how people get upset when losing money unexpectedly and remember it for a long while.
                  You should read your bank's Terms of Service. vBulletin are not responsible for your banks terms.

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                  • #10
                    I had this happen a couple years ago when I paid via Bank of America too.

                    I found this post helpful as I just bought an upgrade to the 4.0 suite and paid via paypal to avoid the conversion fee

                    You should read your bank's Terms of Service. vBulletin are not responsible for your banks terms.
                    Since the about us page http://www.vbulletin.com/about.php states HQ is in california, a new buyer who doesn't know the history of vBulletin would not likely know that vBulletin is based in the UK now... Maybe the pay-to address shows up when paying by credit card, so if so, never mind. If not, a little note could be helpful.

                    (Obviously when I was hit with the conversion fee a couple years ago, I should have known to expect it, but I haven't used my Bank of America card to buy non-US items much if at all, so I didn't.)
                    Boat Design & Boat Building Forums

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                    • #11
                      Originally posted by Wayne Luke View Post
                      The card processors and the bank receiving the payment are still in the UK and will remain so for the foreseeable future. This is where they always have been.
                      Gotcha. Took me a minute, but I got it. Cross you i's and dot your t's so to speak.

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                      • #12
                        Originally posted by boatdesign View Post
                        I had this happen a couple years ago when I paid via Bank of America too.

                        I found this post helpful as I just bought an upgrade to the 4.0 suite and paid via paypal to avoid the conversion fee

                        Since the about us page http://www.vbulletin.com/about.php states HQ is in california, a new buyer who doesn't know the history of vBulletin would not likely know that vBulletin is based in the UK now... Maybe the pay-to address shows up when paying by credit card, so if so, never mind. If not, a little note could be helpful.

                        (Obviously when I was hit with the conversion fee a couple years ago, I should have known to expect it, but I haven't used my Bank of America card to buy non-US items much if at all, so I didn't.)
                        If you are paying via creditcard, when you enter your details you have to agree to the terms of the merchent account vBulletin use - read those too

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                        • #13
                          Originally posted by ra87 View Post
                          You should read your bank's Terms of Service. vBulletin are not responsible for your banks terms.
                          Not good enough. First rule of marketing: customer is always right. If a company wants to stay viable and grow in years to come, "Not our fault. You should've read your bank's Terms of Service" won't work. Customers are losing money unexpectedly while buying vBulletin products. See the negative connection? And that negativity gets reinforced by vBulletin's answer: "Your own damn fault". Vbulletin should be proactive in situations like the above.

                          Comment


                          • #14
                            Why would I bother to read my banks terms? Knowing fair well that IB and Vbulletin are located in CA I would have thought that funds would be processed HERE (duh) like all other US companies. It is not my banks fault that vBulletin did not disclose the fact that credit cards are processed overseas. I think it should be added that ALL FUNDS PAID TO VBULLETIN ARE SUBJECT TO A FEE FROM YOUR BANK DUE TO A CONVERSION RATE UPON PURCHASING VBULLETIN SOFTWARE. CREDIT CARDS ARE PROCESSED IN THE UNITED KINGDOM.
                            Last edited by CarterMarkham; Wed 21 Oct '09, 5:18pm.

                            Comment


                            • #15
                              Originally posted by kyrgyz View Post
                              Not good enough. First rule of marketing: customer is always right. If a company wants to stay viable and grow in years to come, "Not our fault. You should've read your bank's Terms of Service" won't work. Customers are losing money unexpectedly while buying vBulletin products. See the negative connection? And that negativity gets reinforced by vBulletin's answer: "Your own damn fault". Vbulletin should be proactive in situations like the above.
                              Agreed.

                              Comment

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