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Turns out, I was wrong.. It wasn't just the email they lied in....

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  • boro_boy
    replied
    Originally posted by LegolasTheElf View Post
    They also pushed the same thing to my AdminCP!

    If THAT's not clear enough that I should have gotten the lower price, I don't know what is! It's in my control panel. They know my license number. They know when my support expired. But, my **LICENSE** is active as I bought a lifetime OWNED license.

    When I go to upgrade, I'm told it's $250 ($15 MORE than a **NEW** customer!) even though they have told me in TWO separate places that I'm a "preferred" customer and that I should be paying $130 for the suite.

    How many places do they have to LIE about the price before people get REALLY upset?
    Can you just open a support ticket instead of putting this rubbish all over the forums. Its getting rather boring now.

    Leave a comment:


  • Floris
    replied
    Originally posted by R1lover View Post
    lmao He said he was done with this forum when he was no longer a mod... yet he is still here.... hmmmmmmmmmmmmmmmm
    Me?

    If so,

    Because as a customer I also have questions, and as a community we can find answers and understand what IB/vBS means with the data they provided us.

    Once I understand the situation, have my questions answered, and know what I can do before 30th October, I am crawling back under my rock.

    Leave a comment:


  • Grover
    replied
    Originally posted by LegolasTheElf View Post
    They also pushed the same thing to my AdminCP!

    If THAT's not clear enough that I should have gotten the lower price, I don't know what is! It's in my control panel. They know my license number. They know when my support expired. But, my **LICENSE** is active as I bought a lifetime OWNED license.

    When I go to upgrade, I'm told it's $250 ($15 MORE than a **NEW** customer!) even though they have told me in TWO separate places that I'm a "preferred" customer and that I should be paying $130 for the suite.

    How many places do they have to LIE about the price before people get REALLY upset?
    Yes, this whole operation (it's more like a circus now) has been executed so very poorly and unprofessional, that I lost my trust in this company. I am now in conversation with (a very big) potential client who is seriously re-thinking their interest in vBulletin as their future platform. Thank you very much, IB.

    Sorry if I still sound very upset in a non-rational way to some people, but I can't hide how I as a customer since 2001 feel about all this. I always had the very best of interest in this product, in the company (the developers) behind it and us as customers. So sad to see soooo many customers angry on a scale of these proportions.

    Leave a comment:


  • R1lover
    replied
    Originally posted by nexialys View Post
    people can't understand how he feels, that's why he continue posting...

    i'm all with you LTE... i feel abandonned, left in the dark, leeched, ...

    hey, i lost at the daily lotery... i want my money back
    but tomorrow you will be kissing arse like normal again lmao

    Leave a comment:


  • R1lover
    replied
    Originally posted by tgcsniper View Post
    What! You again?

    Who lets you post on here...
    lmao He said he was done with this forum when he was no longer a mod... yet he is still here.... hmmmmmmmmmmmmmmmm

    Leave a comment:


  • ENF
    replied
    Originally posted by crichighlights View Post
    nothing new. They charging more from loyal customer. They sent out email to everyone (whether active or inactive) and told us that they are getting discounts. But in actual they are charging more from you then any one newbie. It would be better for you to take one more license then upgrading it.
    Your statement is now in fact, false. Read the latest news. (Well, if you are further than 24 months out... you're screwed. But even then, I wouldn't call you a customer with that amount of time lapsed between a purchase.)

    Leave a comment:


  • crichighlights
    replied
    nothing new. They charging more from loyal customer. They sent out email to everyone (whether active or inactive) and told us that they are getting discounts. But in actual they are charging more from you then any one newbie. It would be better for you to take one more license then upgrading it.

    Leave a comment:


  • ENF
    replied
    Originally posted by LegolasTheElf View Post
    Fail what? Being told the price is $130 in multiple places only to be told to hand over $190 (new price) on checkout?
    /sigh... they can lock this thread... or even delete it. Nobody is going to care. I'll even do a screen capture for a keepsake.

    You need to focus your energy on something more productive, seriously.

    Leave a comment:


  • nexialys
    replied
    people can't understand how he feels, that's why he continue posting...

    i'm all with you LTE... i feel abandonned, left in the dark, leeched, ...

    hey, i lost at the daily lotery... i want my money back

    Leave a comment:


  • LegolasTheElf
    replied
    Originally posted by Floris View Post
    You're not getting anywhere with this, get an attorney or cut your losses. If you don't get a legal response to your support ticket.
    I submitted a support ticket yesterday. I haven't heard back from it.

    Leave a comment:


  • LegolasTheElf
    replied
    Originally posted by ENF View Post
    Can you fail anymore?

    Please try again.
    Fail what? Being told the price is $130 in multiple places only to be told to hand over $190 (new price) on checkout?

    Leave a comment:


  • tgcsniper
    replied
    What! You again?

    Who lets you post on here...

    Leave a comment:


  • Floris
    replied
    You're not getting anywhere with this, get an attorney or cut your losses. If you don't get a legal response to your support ticket.

    Leave a comment:


  • LegolasTheElf
    replied
    They just posted the "new prices".. Still not good enough.. Should be $130 for everyone. Expired or not. It's a separate product, right?

    For licenses that expired in the last 12 months, we are offering an extra $45 discount for advance ordering, in addition to the publicly available pre-sale savings of $50. This means the all new vB 4.0 Publishing Suite will cost you only $190, a total savings of $95.

    For licenses that expired more than 12 month ago, we are offering an extra $25 discount for advance ordering, in addition to the publicly available pre-sale savings of $50. This means the all new vB 4.0 Publishing Suite will cost you only $210, a total savings of $75.

    Leave a comment:


  • ENF
    replied
    Can you fail anymore?

    Please try again.

    Leave a comment:

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