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I received an email promising me an upgrade at $130. It's a LIE! If you're license is expired, you need to pay $250 to upgrade. It's a BAIT AND SWITCH. This is ILLEGAL marketing.. You can't offer something at one price then change the price later on. Absolutely unbelievable!
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No is says ...
If your license is inactive, then you are probably not preferred customer and have to pay full price ...As a preferred customer with an active license ..... -
I think there was a glitch and they made the same email offer to those with either active or inactive owned license. But the offer is only good through the website if your license was active as of today I believe; otherwise you'll see $250 instead of $130.Comment
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"Active"... I paid for an owned license. It's an active license. I didn't pay for support/upgrades when it expired in July of this year.
But, the license is ACTIVE. i.e. it's validly licensed and not leased.Comment
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A normal, reasonable person would see 'active' as a legal license. They sent me an email with my name on it, offering me a lower price. Shouldn't they honor it?Comment
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To be fair, the email says 'As a preferred customer with an active license' not 'If you are a preferred customer with an active license'. The email says, quite plainly, that you, the recipient, are eligible.Originally posted by terabyte View Post
And since it was sent out to people without "active" licenses (e.g. me, I have an owned but recently 'expired' license. I can still use it forever but I can't update past 3.8.1) it simply adds to the confusion. After all, what does active mean to you? That your forum is active? That you own your license? Or that you are eligible for vBulletin's free upgrades? Of course Jelsoft only means the latter.
To rub salt in, when we license owners go to upgrade, we find that we are expected to pay $15 more than new customers. Remarkable.Comment
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No. Active means current. In fact, in the member's area, they specifically use "active" and "inactive" to refer to expired/current licenses. Believe me, I am angry over the email too, but for a whole other set of reasons.Originally posted by LegolasTheElf View PostComment
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LegolasTheElf , just face it - you should have renewed. Anyone here knows active means not expired.Comment
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Heavier got it right... "As a preferred customer" is in the email. It tells me that I AM a preferred customer. It doesn't say, "If you are" or "For those who have a currently paid-up license"... Bunch of BS.Comment
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Unfortunately, the email vbulletin sent today (I believe it was a legitimate email since I haven't seen anything to the contrary) seems to really rub salt in two ways:
1.) everyone is chomping at the bit for 4.0 for a long time now; the email says "Today, we are proud to introduce" and yet here we find out it's still in alpha, and not ready to introduce, and
2.) previously owned license meant you owned the license, and could renew at the savings. The email apparently was sent to everyone with an owned license saying "As a preferred customer with an active license, we are excited to offer" which to me strongly implies the offer is for you, the recipient of the email from vbulletin. And yet when you click through if you don't have a current support/updates, you find that you do not get what the email offers. This would apply to someone who was waiting for 4.0 to upgrade (wisely, or not) or maybe to someone who had an owned license who put thier site on hold for a while and got the email and thought 4.0 would be a good time to reenter with their owned license, etc.
It's their software, their blood and sweat that went into developing it, and so as far as I'm concerned they can price it how they want to make the profit they need to cover their development and pay their bills (though I don't love price increases, I can live with it.) But somehow the email sent out today seems to really rub salt into all the painful areas while not really doing much for the positives (which will be many when 4.0 is ready I believe.)Comment
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Wow that sucks.Comment
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I agree totally. The mail is misleading and has been sent out to ALL customers who have any "owned" licenses.Originally posted by boatdesign View Post
Professionally, they must stay firm on what they offered in their mail and the old customers should get a BETTER DEAL than the fresh customers!Comment
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