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vbulletin.com not sending emails?

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  • #16
    The server is not sending any of those emails. Sorry I was not able to make that any clearer.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • #17
      I think what they are asking is if its possible for you to get the details manually and send an email from a non jelsoft e-mail account.
      Baby, I was born this way

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      • #18
        Originally posted by Paul M View Post
        I think what they are asking is if its possible for you to get the details manually and send an email from a non jelsoft e-mail account.
        No, because the customer passwords are encrypted and not available to staff.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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        • #19
          When will this be fixed? This is pretty unacceptable I paid for my license 2 days ago and most other companies would have fixed this sooner...

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          • #20
            If anyone is having an issue, please open a ticket in the members area or use http://www.vbulletin.com/go/sales to start a ticket.

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            • #21
              Originally posted by Dodian View Post
              When will this be fixed? This is pretty unacceptable I paid for my license 2 days ago and most other companies would have fixed this sooner...
              It has not been two days and we replied to your support ticket one hour 4 minutes after receiving it. On a Sunday no less.
              Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
              Change CKEditor Colors to Match Style (for 4.1.4 and above)

              Steve Machol Photography


              Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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              • #22
                Yeah I didn't receive my license information either, I ordered it last night.
                I contacted support, will they give me my information?

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                • #23
                  Originally posted by bibbo View Post
                  Yeah I didn't receive my license information either, I ordered it last night.
                  I contacted support, will they give me my information?
                  Yes, if you open a ticket via the support system. http://www.vbulletin.com/go/sales
                  Regards,
                  Nick

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                  • #24
                    ^^Alright just did this. Hopefully I can get my license info pretty soon.
                    I should be able to get it by giving the paypal email and the transaction ID right?

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                    • #25
                      Originally posted by Zachery View Post
                      If anyone is having an issue, please open a ticket in the members area or use http://www.vbulletin.com/go/sales to start a ticket.

                      how can i sent the form i still dont have my customer no!and how can i access to members area, do they recieve our complaint with just this forum username!!!

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                      • #26
                        Originally posted by warezonerz View Post
                        how can i sent the form i still dont have my customer no!and how can i access to members area, do they recieve our complaint with just this forum username!!!
                        This has been answered now three times, beginning yesterday:

                        http://www.vbulletin.com/forum/showthread.php?t=311954

                        No offense you please stop posting multiple tickets and posts about an issue we answered yesterday.
                        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                        Change CKEditor Colors to Match Style (for 4.1.4 and above)

                        Steve Machol Photography


                        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                        Comment


                        • #27
                          i order another license (i had one before) and got my license email in 5 minutes.O-o I printed the license and it is sitting peacefully in front of my keyboard right now.

                          and if it were a dream, i wouldnt be here now.

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                          • #28
                            Originally posted by maplr4ever View Post
                            i order another license (i had one before) and got my license email in 5 minutes.O-o I printed the license and it is sitting peacefully in front of my keyboard right now.

                            and if it were a dream, i wouldnt be here now.
                            This issue was fixed long ago.
                            Regards,
                            Nick

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                            • #29
                              Really? I saw the first post about this just 3 days ago.

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                              • #30
                                Originally posted by maplr4ever View Post
                                Really? I saw the first post about this just 3 days ago.
                                Really? Because it was made on June 28th, which was more than a week (seven days) ago.
                                Regards,
                                Nick

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