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  • Floris
    replied
    Let me know if you go for DeskPro so we can talk discounts

    Leave a comment:


  • Chimpie
    replied
    Originally posted by MMiz View Post
    Maybe you're thinking of FlashChat's live support agent mode?
    That's it. That's what it was, but not what I need. HA

    I guess I'm going to end up using Kayako or DeskPro.
    (waits for Floris's response )

    Chimp

    Leave a comment:


  • MMiz
    replied
    Maybe you're thinking of FlashChat's live support agent mode?

    Leave a comment:


  • Mr_Butter
    replied
    There was a pretty good support suite for vBulletin (vBSupport or something) but that was for 3.5.x.

    Doesn't play nice at all with 3.8

    Leave a comment:


  • Chimpie
    replied
    Maybe. Okay... thanks Floris.. I'll keep looking.

    Leave a comment:


  • Floris
    replied
    I've been on the team selling this software for quite some years, doing daily installs, etc. I do not remember having that question ever. Perhaps you are thinking of a plugin for vB? from vborg? ..

    Leave a comment:


  • Chimpie
    replied
    Hmmm... that's not it then.

    I can't remember what it was, but it asked if you wanted to use it as a support system.

    Leave a comment:


  • Floris
    replied
    No, it's a project management tool, not a support ticket system.

    You can use it as one, but you have to install it, and then go through the permissions.

    Leave a comment:


  • Chimpie
    replied
    Maybe it was Tools that asked if I wanted to use it as a support system.

    Does it ask you if you want to use it as support system at the beginning of installation?

    Leave a comment:


  • Floris
    replied
    vBulletin project tools can be used as a support system, but it's not meant as one. There's no "support system" addon for vBulletin.

    By default you can not install one instance on one site and another licensed instance on another site and share the database.

    Leave a comment:


  • Chimpie
    started a topic vB Support Mode

    vB Support Mode

    Does vB still come with the option of using it as a Support System?

    If so, can I set it up as....

    domain.com/forum and support.domain.com and have one database of users work for both? (with two licenses of course)

    Thanks!
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