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Do you offer any type of a money back guarantee

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  • Do you offer any type of a money back guarantee

    We purchased a leased license over the weekend but found that the Impex importer kept failing on the import. We needed to move quickly and went to a different Community environment where it didn't have any problem importing our data.

    Do you offer any type of a money back guarantee?

    Thanks,

    Jeff

  • #2
    From the license agreement:
    Refunds will be given at the discretion of Jelsoft.
    You may also want to read:

    Originally posted by Steve Machol View Post
    No sorry. There is no money back guarantee. Once you have downloaded the software there is simply no way to return it.
    Originally posted by Steve Machol View Post
    Refunds are decided on a case-by-case basis. The problem is that once someone has the vB files there is no way to completely ensure they have removed them. You would write [email protected] to request this.
    Originally posted by Nick View Post
    Because the software is downloaded and cannot be retrieved, Jelsoft considers all refund requests on a case-by-case basis. There is no money 'guarantee' as such.
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    • #3
      Thanks. I'll write to [email protected].

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