Purchased Owned License. Now What?

[Steve Machol]

The one you created in post #17 and that you got a reply to in post #18. The link to that ticket is in that reply:

If you would like to post a followup (or reply) to your query via email, please email [email protected] being sure to include this text in the subject:
[SID-774152-xxxxxxx]
To view your query online, please visit this address:

[mbucy]

What ticket Steve?????

[Steve Machol]

When you email to [email protected] - do you get an email reply?

Yes or no?

YES.
Here it is:

That purchase was completed. The license is under customer # xxxxxxxxxxxxxx. Did you lose your login for that account? I can resend it to [email protected] if you want (the licensed email address).
All the best,
Jake Bunce
Support Team, vBulletin
http://www.vbulletin.com/
mailto:[email protected]
----------------------------------------------------------
If you would like to post a followup (or reply) to your query via email, please email [email protected] being sure to include this text in the subject:
[SID-774152-xxxxxxx]
To view your query online, please visit this address:


I am no longer affilated with the buickperformancegroup. I NEED THIS LICENSE UNDER THE NAME AND COMPANY NAME I SIGNED UP FOR.

Is this request really that hard? Why did it get under an old account of mine in the first place? If you look at the sales order you will see that it's under Appollo Systems. All I need is the order treated as if I was a new customer with a new order and new login account username and password!!!


Back to you.

You don't get it. I cannot create a ticket with a login to the members area.

You obviously have a ticket that you can respond to. Please do it there. Thank you for respecting this.

[peterska2]

reply to the email. it will send it as a reply to the ticket. no not change the subject of the email though.

[mbucy]

You don't get it. I cannot create a ticket with a login to the members area.

[Steve Machol]

Respond to that ticket instead of here. It's not going to be solved on the forums.

[mbucy]

YES.
Here it is:

That purchase was completed. The license is under customer # xxxxxxxxxxxxxx. Did you lose your login for that account? I can resend it to [email protected] if you want (the licensed email address).
All the best,
Jake Bunce
Support Team, vBulletin
http://www.vbulletin.com/
mailto:[email protected]
----------------------------------------------------------
If you would like to post a followup (or reply) to your query via email, please email [email protected] being sure to include this text in the subject:
[SID-774152-xxxxxxx]
To view your query online, please visit this address:


I am no longer affilated with the buickperformancegroup. I NEED THIS LICENSE UNDER THE NAME AND COMPANY NAME I SIGNED UP FOR.

Is this request really that hard? Why did it get under an old account of mine in the first place? If you look at the sales order you will see that it's under Appollo Systems. All I need is the order treated as if I was a new customer with a new order and new login account username and password!!!


Back to you.

[Floris]

When you email to [email protected] - do you get an email reply?

Yes or no?

[mbucy]

mbucy

as I understand you had some account already on vbulletin.com before that "Owned License" purchase.

Correct

Then you used that account to purchase another "Owned License".

No. I created what I thought was a new account using my company name and eamil address.

Then you decide that you want to split that new "Owned License" to a separate account.

No. Never wanted it on my account. Not my license, it's the companies.If I

am right I can't undersntad why you can't login into your old account on vbulletin.com and submit a ticket.

EXACTLY!!! I cannot login using my current account information!!!
I would post it here, but that probably wouldn't be a great idea. Sooooo I submitted this same issue with [email protected] and [email protected] . No resultsjust question repeating over and over again.

Thanks for your assistance.

[Makc666]

mbucy, as I understand you had some account already on vbulletin.com before that "Owned License" purchase.
Then you used that account to purchase another "Owned License".
Then you decide that you want to split that new "Owned License" to a separate account.

If I am right I can't undersntad why you can't login into your old account on vbulletin.com and submit a ticket.

P.S. Thread Tools -> Subscribe to this Thread

[Floris]

I just emailed from my gmail account to [email protected] and got an email back, confirmed it and got my link to the ticket. It's there, and I can view the ticket ID.

[mbucy]

I can't post a ticket without a member login!!!!!!!!!!!

[Floris]

Again:

Post me the ticket ID or I can't assist you. There are many, many tickets we're working on.

Please post all TICKET ID numbers you've received about this matter.

If you email to [email protected] you get an email reply to verify the submit-as-ticket, which includes a ticket ID.

[mbucy]

Once again, I cannot login into the members area without my username and password.

Once again I sent a email to [email protected] with the details of my old account username and password which no longer works and my new username and password for my new account. If I had the username and password for the new purchase, which was done with a different company name, address and email. I still don't know how it got to my personal account in the first place.

[Floris]

Then go into your members' area and start a new ticket, and request to have it split up. Link to this thread. I've already mentioned and asked for the ticket ID in an earlier post so I can get the details.