Announcement

Collapse
No announcement yet.

Purchased Owned License. Now What?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Steve Machol
    replied
    The one you created in post #17 and that you got a reply to in post #18. The link to that ticket is in that reply:

    If you would like to post a followup (or reply) to your query via email, please email [email protected] being sure to include this text in the subject:
    [SID-774152-xxxxxxx]
    To view your query online, please visit this address:

    Leave a comment:


  • mbucy
    replied
    What ticket Steve?????

    Leave a comment:


  • Steve Machol
    replied
    Originally posted by Floris View Post
    When you email to [email protected] - do you get an email reply?

    Yes or no?
    Originally posted by mbucy View Post
    YES.
    Here it is:

    That purchase was completed. The license is under customer # xxxxxxxxxxxxxx. Did you lose your login for that account? I can resend it to [email protected] if you want (the licensed email address).
    All the best,
    Jake Bunce
    Support Team, vBulletin
    http://www.vbulletin.com/
    mailto:[email protected]
    ----------------------------------------------------------
    If you would like to post a followup (or reply) to your query via email, please email [email protected] being sure to include this text in the subject:
    [SID-774152-xxxxxxx]
    To view your query online, please visit this address:


    I am no longer affilated with the buickperformancegroup. I NEED THIS LICENSE UNDER THE NAME AND COMPANY NAME I SIGNED UP FOR.

    Is this request really that hard? Why did it get under an old account of mine in the first place? If you look at the sales order you will see that it's under Appollo Systems. All I need is the order treated as if I was a new customer with a new order and new login account username and password!!!


    Back to you.
    Originally posted by mbucy View Post
    You don't get it. I cannot create a ticket with a login to the members area.
    You obviously have a ticket that you can respond to. Please do it there. Thank you for respecting this.

    Leave a comment:


  • peterska2
    replied
    reply to the email. it will send it as a reply to the ticket. no not change the subject of the email though.

    Leave a comment:


  • mbucy
    replied
    You don't get it. I cannot create a ticket with a login to the members area.

    Leave a comment:


  • Steve Machol
    replied
    Respond to that ticket instead of here. It's not going to be solved on the forums.

    Leave a comment:


  • mbucy
    replied
    YES.
    Here it is:

    That purchase was completed. The license is under customer # xxxxxxxxxxxxxx. Did you lose your login for that account? I can resend it to [email protected] if you want (the licensed email address).
    All the best,
    Jake Bunce
    Support Team, vBulletin
    http://www.vbulletin.com/
    mailto:[email protected]
    ----------------------------------------------------------
    If you would like to post a followup (or reply) to your query via email, please email [email protected] being sure to include this text in the subject:
    [SID-774152-xxxxxxx]
    To view your query online, please visit this address:


    I am no longer affilated with the buickperformancegroup. I NEED THIS LICENSE UNDER THE NAME AND COMPANY NAME I SIGNED UP FOR.

    Is this request really that hard? Why did it get under an old account of mine in the first place? If you look at the sales order you will see that it's under Appollo Systems. All I need is the order treated as if I was a new customer with a new order and new login account username and password!!!


    Back to you.
    Last edited by peterska2; Sat 23 Feb '08, 8:55pm. Reason: removed sensitive information

    Leave a comment:


  • Floris
    replied
    When you email to [email protected] - do you get an email reply?

    Yes or no?

    Leave a comment:


  • mbucy
    replied
    mbucy
    as I understand you had some account already on vbulletin.com before that "Owned License" purchase.
    Correct
    Then you used that account to purchase another "Owned License".
    No. I created what I thought was a new account using my company name and eamil address.
    Then you decide that you want to split that new "Owned License" to a separate account.
    No. Never wanted it on my account. Not my license, it's the companies.If I
    am right I can't undersntad why you can't login into your old account on vbulletin.com and submit a ticket.
    EXACTLY!!! I cannot login using my current account information!!!
    I would post it here, but that probably wouldn't be a great idea. Sooooo I submitted this same issue with [email protected] and [email protected] . No resultsjust question repeating over and over again.

    Thanks for your assistance.

    Leave a comment:


  • Makc666
    replied
    mbucy, as I understand you had some account already on vbulletin.com before that "Owned License" purchase.
    Then you used that account to purchase another "Owned License".
    Then you decide that you want to split that new "Owned License" to a separate account.

    If I am right I can't undersntad why you can't login into your old account on vbulletin.com and submit a ticket.

    P.S. Thread Tools -> Subscribe to this Thread

    Leave a comment:


  • Floris
    replied
    I just emailed from my gmail account to [email protected] and got an email back, confirmed it and got my link to the ticket. It's there, and I can view the ticket ID.

    Leave a comment:


  • mbucy
    replied
    I can't post a ticket without a member login!!!!!!!!!!!

    Leave a comment:


  • Floris
    replied
    Again:

    Post me the ticket ID or I can't assist you. There are many, many tickets we're working on.

    Please post all TICKET ID numbers you've received about this matter.

    If you email to [email protected] you get an email reply to verify the submit-as-ticket, which includes a ticket ID.

    Leave a comment:


  • mbucy
    replied
    Once again, I cannot login into the members area without my username and password.

    Once again I sent a email to [email protected] with the details of my old account username and password which no longer works and my new username and password for my new account. If I had the username and password for the new purchase, which was done with a different company name, address and email. I still don't know how it got to my personal account in the first place.

    Leave a comment:


  • Floris
    replied
    Then go into your members' area and start a new ticket, and request to have it split up. Link to this thread. I've already mentioned and asked for the ticket ID in an earlier post so I can get the details.

    Leave a comment:

widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
Working...
X