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  • Steve Machol
    replied
    We have already answered this. We are not adding official distributors and support sites at this time. If and when we do, it will be sites of OUR choosing based on the site's overall history and the competence of the Admins.

    People need not apply. If we want you, we'll contact you. Thank you for respecting this.

    Leave a comment:


  • Andy Huang
    replied
    Originally posted by Aurum View Post
    <!-- snip -->
    Please note that never once did I say it is impossible to get what you want. I said it is not likely that there will be subforums here for individual languages due to obvious moderation and support issues. Additionally, I also mentioned that if you really want it done, posting here in the language is not the way to do it; but rather, you should present your business plans and service plans to Jelsoft in private. Finally, I've also mentioned that Jelsoft have had a firm stance on not getting any other distributors here on the forums, as well as via support tickets; however, they will most likely still give your proposal an over look if you provide it in detail in the correct channel -- IE: not here on the forums, but via email or alike. This does not, however, mean you will get what you want done, but it would at least get it nudged towards the right direction.

    Remember, there are a lot of things that should not and will not be discussed in public. And continuously pushing it to be discussed here will not get you anywhere.

    Leave a comment:


  • Cyber Smoke
    replied
    Originally posted by Aurum View Post
    Quoting your signature, I meant that China has the national forum of support, and Russia is not present. Also I know, that private offers to Jelsoft in occasion of opening a similar Russian forum were done. But refusal on the ground that in Russia many pirates has been received. In this context I also have commented on your signature. Why it is possible for Chineses, and it is impossible for Russian?
    I also spoke not about the future, and about present Russian-speaking clients Jelsoft. Very much many of them prefer to get technical support at other forums. At Russian forums. And company Jelsoft disapproves to it extremely. And thus at all does not wish to open the Russian-speaking forum. But at such attitude of business will not changes in the best party
    Please, tell me honestly, do you expect a company like Jelsoft to accept an offer going from a staff member of the site that's been distributing the nulled versions of Jelsoft's software for about 3 years?

    Leave a comment:


  • Aurum
    replied
    Originally posted by Andy Huang View Post
    For future reference, messages can be edited before anyone else replied to it. So postbit does not appear three times
    Excuse me, this is a habit. In my forum messages of one user, going one behind another, join automatically.
    Quoting your signature, I meant that China has the national forum of support, and Russia is not present. Also I know, that private offers to Jelsoft in occasion of opening a similar Russian forum were done. But refusal on the ground that in Russia many pirates has been received. In this context I also have commented on your signature. Why it is possible for Chineses, and it is impossible for Russian?
    I also spoke not about the future, and about present Russian-speaking clients Jelsoft. Very much many of them prefer to get technical support at other forums. At Russian forums. And company Jelsoft disapproves to it extremely. And thus at all does not wish to open the Russian-speaking forum. But at such attitude of business will not changes in the best party.
    Let's make a step to each other?

    Leave a comment:


  • Andy Huang
    replied
    Originally posted by Aurum View Post
    <!--snip-->
    For future reference, messages can be edited before anyone else replied to it. So postbit does not appear three times

    As clarification, I did not mention anything about rejecting possible clients. I've merely stated an estimated figure of peple that did not convert from pirate to valid license holder from what I've seen. And I did not mention anything about rejecting anyone who would want to convert to valid license holder status.

    Additionally, tests conducted in USA for fortune 500's does not have much to do about an online firm with different policies... other than the fact that they're both companies with people asking for support.

    Furthermore, my signature reflects the official distributor support, pointing clients to use the correct channel of obtaining support instead of making PM/email to myself. No comment about piracy or racial implications are included. Please do not take things out of context

    Finally, not my comments, not you comments, and not much of anyone's comments on these forum have much to do with Jelsoft's decisions about other regional distributors. Jelsoft have always stood a firm stance that they are currently not seeking other distributors here on the forums and via private tickets. But I'm sure if you have a great presentation with proper documentations for them about a possible distribution agreement, they'd be more than happy to spend some time to give it an over look... in private; that means not on these forums. However, whether or not they will accept your proposal or take it any further is entirely a different issue based on your presentation and proposal... and that is not something we can comment about

    Leave a comment:


  • Aurum
    replied
    Originally posted by Andy Huang View Post
    Majority (80%+) of users of the "piracy community" will not convert to legal license holder just because there is distributor giving support in their native language.
    You do not accept in calculation 20 % of legal users only to punish 80 % illegal? It seems to me, it is necessary to show greater respect for foreign users of vBulletin. And greater flexibility.
    The vBulletin-engine, undoubtedly, is the best in the world. And we are very grateful to its founders. But also you should understand, that vBulletin is used in many countries of the world. And to limit dialogue only to English language - it is wrong.
    You speak, that for effective moderating and for technical support you should understand language of messages. It agree. But unless it is impossible to include in your command of representatives of other nations? Not all, certainly, but the most numerous?

    Recently I have read through about interesting experiment which was spent to the USA. Its essence consist in the following. In the various large companies emails with any questions were sent. They have been written in various languages (but not in English). Flexibility of the companies and their respect for the clients was checked. And so, 82 % of all companies have sent the answer in the same language on which has been asked a question. And only 18 % of the companies have asked to write to them the message in English.

    Originally posted by Andy Huang
    Please visit vBulletin-China for support in Chinese. Do not PM/Email me for support unless instructed otherwise.
    And why is not present vBulletin-Russia? Or in China there are less than pirates, than in Russia?
    Last edited by Aurum; Mon 19 Mar '07, 5:47am.

    Leave a comment:


  • Andy Huang
    replied
    Originally posted by Aurum View Post
    Russian users suggest to create national subforums: Russian, Chinese, etc.
    Moderation cannot be done on a language moderation team cannot understand, additionally, support also cannot be provided by the support team when the support team cannot understand the language; hence, chance of that happening is slim to none...

    Originally posted by voblaLover View Post
    YOU ARE WRONG, nobody wants to use pure product, if they can have better one.
    The vBulletin IS THE BEST, but jelsoft doesn't support it in russian, doesn't distribute it in Russia, how else russian can get it? stil it and support by yourself.
    AND many users of that "piracy community" has license! they pay for license but they looking for support there, it's much more comfortable to communicate in native language.
    Things happen in steps, not right off the bat, Compromises have to be done on both sides; and demanding for a solution or posting in foreign language on here is not the way to do it. Find someone reasonable and have a true understanding of business models and legal issues to draft out business plans first, and then discuss things in private with Jelsoft is the best approach.

    Majority (80%+) of users of the "piracy community" will not convert to legal license holder just because there is distributor giving support in their native language. In fact, most will continue to use the software illegally through other channels. Either that, or they will resort to other discussion forums which is readily available. As much as I hate to say it, user will pick and choose amongst the free softwares they can gain access to, for as long as it does what functionalities they need ... even if it is aquired illegally via pirating.

    Without going into details, as those are not stuff to discuss in public, all I can say is that I'm telling you the above form first hand experience. Go see the forum leaders page and you might just understand; though, I will not discuss the details, so don't ask.

    Leave a comment:


  • voblaLover
    replied
    Originally posted by Cyber Smoke View Post
    I'd say, not the community, but the distribution of the commercial software which is handled out for free to that "community". If someone doesn't want to pay for vBulletin, he's free to use phpBB, SMF, or any other software he prefers, it's as simple as that.
    YOU ARE WRONG, nobody wants to use pure product, if they can have better one.
    The vBulletin IS THE BEST, but jelsoft doesn't support it in russian, doesn't distribute it in Russia, how else russian can get it? stil it and support by yourself.
    AND many users of that "piracy community" has license! they pay for license but they looking for support there, it's much more comfortable to communicate in native language.

    Leave a comment:


  • Aurum
    replied
    Russian users suggest to create national subforums: Russian, Chinese, etc.

    Leave a comment:


  • Aurum
    replied
    Originally posted by Aurum View Post
    Cyber Smoke, а если я не говорю по английски достаточно хорошо, чтобы задать вопрос, изобилующий специфическими терминами, и понять ответ на него? Словарь практически бесполезен, т.к. правильно переводит только общеязыковые фразы и то не всегда, а в технических терминах путается.
    Куда я обращусь? Вот именно, к тому сообществу, которое вы взяли в кавычки. И вы ошибочно считаете, что там общаются только обладатели нелицензионной продукции. Там очень много людей, использующих лицензионные версии, но предпочитающих получать техподдержку именно там. Потому что она на русском языке. Вы считаете это правильным?
    Я считаю, что было бы достаточно разумно открыть русскоязычный подфорум и назначить на него русскоязычного модератора. Почему здесь упорно не хотят этого делать?

    PS: Пожалуйста, переведите моё сообщение сами, если это необходимо.
    Cyber Smoke, and if I do not speak in English well enough to ask a question abounding specific terms, and to understand the answer to it? The dictionary is practically useless, since correctly translates only nontechnical phrases and that not always, and in technical terms is confused. Where I shall address? That's it, to that community which you have taken in inverted commas. And you wrongly consider, that only owners of counterfeit production there communicate. There it is a lot of the people using license versions, but preferring to receive technical support there. Because it in Russian. You consider it correct? I consider, that it would be reasonable enough to open Russian-speaking subforum and to appoint to it of a Russian-speaking moderator. Why here persistently do not wish it to do?
    PS: Please, translate my message if it is necessary.

    Originally posted by Aurum View Post
    Уже неоднократно задавали. Ответ один: "Мы не общаемся на других языках, кроме английского".
    We already repeatedly set this question. The answer one: " We do not communicate in other languages, except for English ".

    Leave a comment:


  • Steve Machol
    replied
    Please post in English or with English translations. Thank you.

    Leave a comment:


  • Aurum
    replied
    Originally posted by Cyber Smoke View Post
    (Please direct this question to the staff)
    Уже неоднократно задавали. Ответ один: "Мы не общаемся на других языках, кроме английского".

    Leave a comment:


  • Cyber Smoke
    replied
    ß íå çíàþ, ýòî âîïðîñ ê íèì, à íå êî ìíå. (Please direct this question to the staff)

    Leave a comment:


  • Aurum
    replied
    Cyber Smoke, а если я не говорю по английски достаточно хорошо, чтобы задать вопрос, изобилующий специфическими терминами, и понять ответ на него? Словарь практически бесполезен, т.к. правильно переводит только общеязыковые фразы и то не всегда, а в технических терминах путается.
    Куда я обращусь? Вот именно, к тому сообществу, которое вы взяли в кавычки. И вы ошибочно считаете, что там общаются только обладатели нелицензионной продукции. Там очень много людей, использующих лицензионные версии, но предпочитающих получать техподдержку именно там. Потому что она на русском языке. Вы считаете это правильным?
    Я считаю, что было бы достаточно разумно открыть русскоязычный подфорум и назначить на него русскоязычного модератора. Почему здесь упорно не хотят этого делать?

    PS: Пожалуйста, переведите моё сообщение сами, если это необходимо.

    Leave a comment:


  • Cyber Smoke
    replied
    I'd say, not the community, but the distribution of the commercial software which is handled out for free to that "community". If someone doesn't want to pay for vBulletin, he's free to use phpBB, SMF, or any other software he prefers, it's as simple as that.

    Leave a comment:

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