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  • other languages then english

    Sorry but we can not respond to questions in other languages then english.
    Regarding this topic:
    http://www.vbulletin.com/forum/showthread.php?t=223785

    Don't you see - anyone got his response, why you just close topic?
    If you can't answer other languages - ok, someone else can translate Q: and A:
    for topicstarter!
    And so it was done here http://www.vbulletin.com/forum/showthread.php?t=223785
    well, your product IS demanded in many countries, Whose fault that you do not provide support in other languages.
    Can you, at least, not to obstruct those who can support or answer questions in other languages

  • #2
    We can only provide support and languages for what our support team can speak. Our rules for this forum are to post in english only, and if you must post in another language to post a translation into english as well. We cannot moderated what we cannot read.

    Comment


    • #3
      I had no doubt, that you will refer to rules.
      Yes, those rules exist. But your audience and Geography of users grows, while you is persistent exhaust it in frames of communication in your language.
      Why wouldn't you hire some employees and moderators knowing the most widespread languages?
      You do not provide support in other languages, but also interfere development of a Russian-speaking community in every possible way.
      Last edited by voblaLover; Sun 18 Mar '07, 1:09pm.

      Comment


      • #4
        I'd say, not the community, but the distribution of the commercial software which is handled out for free to that "community". If someone doesn't want to pay for vBulletin, he's free to use phpBB, SMF, or any other software he prefers, it's as simple as that.
        The specifics of custom design

        Comment


        • #5
          Cyber Smoke, а если я не говорю по английски достаточно хорошо, чтобы задать вопрос, изобилующий специфическими терминами, и понять ответ на него? Словарь практически бесполезен, т.к. правильно переводит только общеязыковые фразы и то не всегда, а в технических терминах путается.
          Куда я обращусь? Вот именно, к тому сообществу, которое вы взяли в кавычки. И вы ошибочно считаете, что там общаются только обладатели нелицензионной продукции. Там очень много людей, использующих лицензионные версии, но предпочитающих получать техподдержку именно там. Потому что она на русском языке. Вы считаете это правильным?
          Я считаю, что было бы достаточно разумно открыть русскоязычный подфорум и назначить на него русскоязычного модератора. Почему здесь упорно не хотят этого делать?

          PS: Пожалуйста, переведите моё сообщение сами, если это необходимо.

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          • #6
            ß íå çíàþ, ýòî âîïðîñ ê íèì, à íå êî ìíå. (Please direct this question to the staff)
            The specifics of custom design

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            • #7
              Originally posted by Cyber Smoke View Post
              (Please direct this question to the staff)
              Уже неоднократно задавали. Ответ один: "Мы не общаемся на других языках, кроме английского".

              Comment


              • #8
                Please post in English or with English translations. Thank you.
                Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                Change CKEditor Colors to Match Style (for 4.1.4 and above)

                Steve Machol Photography


                Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                Comment


                • #9
                  Originally posted by Aurum View Post
                  Cyber Smoke, а если я не говорю по английски достаточно хорошо, чтобы задать вопрос, изобилующий специфическими терминами, и понять ответ на него? Словарь практически бесполезен, т.к. правильно переводит только общеязыковые фразы и то не всегда, а в технических терминах путается.
                  Куда я обращусь? Вот именно, к тому сообществу, которое вы взяли в кавычки. И вы ошибочно считаете, что там общаются только обладатели нелицензионной продукции. Там очень много людей, использующих лицензионные версии, но предпочитающих получать техподдержку именно там. Потому что она на русском языке. Вы считаете это правильным?
                  Я считаю, что было бы достаточно разумно открыть русскоязычный подфорум и назначить на него русскоязычного модератора. Почему здесь упорно не хотят этого делать?

                  PS: Пожалуйста, переведите моё сообщение сами, если это необходимо.
                  Cyber Smoke, and if I do not speak in English well enough to ask a question abounding specific terms, and to understand the answer to it? The dictionary is practically useless, since correctly translates only nontechnical phrases and that not always, and in technical terms is confused. Where I shall address? That's it, to that community which you have taken in inverted commas. And you wrongly consider, that only owners of counterfeit production there communicate. There it is a lot of the people using license versions, but preferring to receive technical support there. Because it in Russian. You consider it correct? I consider, that it would be reasonable enough to open Russian-speaking subforum and to appoint to it of a Russian-speaking moderator. Why here persistently do not wish it to do?
                  PS: Please, translate my message if it is necessary.

                  Originally posted by Aurum View Post
                  Уже неоднократно задавали. Ответ один: "Мы не общаемся на других языках, кроме английского".
                  We already repeatedly set this question. The answer one: " We do not communicate in other languages, except for English ".

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                  • #10
                    Russian users suggest to create national subforums: Russian, Chinese, etc.

                    Comment


                    • #11
                      Originally posted by Cyber Smoke View Post
                      I'd say, not the community, but the distribution of the commercial software which is handled out for free to that "community". If someone doesn't want to pay for vBulletin, he's free to use phpBB, SMF, or any other software he prefers, it's as simple as that.
                      YOU ARE WRONG, nobody wants to use pure product, if they can have better one.
                      The vBulletin IS THE BEST, but jelsoft doesn't support it in russian, doesn't distribute it in Russia, how else russian can get it? stil it and support by yourself.
                      AND many users of that "piracy community" has license! they pay for license but they looking for support there, it's much more comfortable to communicate in native language.

                      Comment


                      • #12
                        Originally posted by Aurum View Post
                        Russian users suggest to create national subforums: Russian, Chinese, etc.
                        Moderation cannot be done on a language moderation team cannot understand, additionally, support also cannot be provided by the support team when the support team cannot understand the language; hence, chance of that happening is slim to none...

                        Originally posted by voblaLover View Post
                        YOU ARE WRONG, nobody wants to use pure product, if they can have better one.
                        The vBulletin IS THE BEST, but jelsoft doesn't support it in russian, doesn't distribute it in Russia, how else russian can get it? stil it and support by yourself.
                        AND many users of that "piracy community" has license! they pay for license but they looking for support there, it's much more comfortable to communicate in native language.
                        Things happen in steps, not right off the bat, Compromises have to be done on both sides; and demanding for a solution or posting in foreign language on here is not the way to do it. Find someone reasonable and have a true understanding of business models and legal issues to draft out business plans first, and then discuss things in private with Jelsoft is the best approach.

                        Majority (80%+) of users of the "piracy community" will not convert to legal license holder just because there is distributor giving support in their native language. In fact, most will continue to use the software illegally through other channels. Either that, or they will resort to other discussion forums which is readily available. As much as I hate to say it, user will pick and choose amongst the free softwares they can gain access to, for as long as it does what functionalities they need ... even if it is aquired illegally via pirating.

                        Without going into details, as those are not stuff to discuss in public, all I can say is that I'm telling you the above form first hand experience. Go see the forum leaders page and you might just understand; though, I will not discuss the details, so don't ask.
                        Best Regards,
                        Andy Huang

                        Comment


                        • #13
                          Originally posted by Andy Huang View Post
                          Majority (80%+) of users of the "piracy community" will not convert to legal license holder just because there is distributor giving support in their native language.
                          You do not accept in calculation 20 % of legal users only to punish 80 % illegal? It seems to me, it is necessary to show greater respect for foreign users of vBulletin. And greater flexibility.
                          The vBulletin-engine, undoubtedly, is the best in the world. And we are very grateful to its founders. But also you should understand, that vBulletin is used in many countries of the world. And to limit dialogue only to English language - it is wrong.
                          You speak, that for effective moderating and for technical support you should understand language of messages. It agree. But unless it is impossible to include in your command of representatives of other nations? Not all, certainly, but the most numerous?

                          Recently I have read through about interesting experiment which was spent to the USA. Its essence consist in the following. In the various large companies emails with any questions were sent. They have been written in various languages (but not in English). Flexibility of the companies and their respect for the clients was checked. And so, 82 % of all companies have sent the answer in the same language on which has been asked a question. And only 18 % of the companies have asked to write to them the message in English.

                          Originally posted by Andy Huang
                          Please visit vBulletin-China for support in Chinese. Do not PM/Email me for support unless instructed otherwise.
                          And why is not present vBulletin-Russia? Or in China there are less than pirates, than in Russia?
                          Last edited by Aurum; Mon 19 Mar '07, 5:47am.

                          Comment


                          • #14
                            Originally posted by Aurum View Post
                            <!--snip-->
                            For future reference, messages can be edited before anyone else replied to it. So postbit does not appear three times

                            As clarification, I did not mention anything about rejecting possible clients. I've merely stated an estimated figure of peple that did not convert from pirate to valid license holder from what I've seen. And I did not mention anything about rejecting anyone who would want to convert to valid license holder status.

                            Additionally, tests conducted in USA for fortune 500's does not have much to do about an online firm with different policies... other than the fact that they're both companies with people asking for support.

                            Furthermore, my signature reflects the official distributor support, pointing clients to use the correct channel of obtaining support instead of making PM/email to myself. No comment about piracy or racial implications are included. Please do not take things out of context

                            Finally, not my comments, not you comments, and not much of anyone's comments on these forum have much to do with Jelsoft's decisions about other regional distributors. Jelsoft have always stood a firm stance that they are currently not seeking other distributors here on the forums and via private tickets. But I'm sure if you have a great presentation with proper documentations for them about a possible distribution agreement, they'd be more than happy to spend some time to give it an over look... in private; that means not on these forums. However, whether or not they will accept your proposal or take it any further is entirely a different issue based on your presentation and proposal... and that is not something we can comment about
                            Best Regards,
                            Andy Huang

                            Comment


                            • #15
                              Originally posted by Andy Huang View Post
                              For future reference, messages can be edited before anyone else replied to it. So postbit does not appear three times
                              Excuse me, this is a habit. In my forum messages of one user, going one behind another, join automatically.
                              Quoting your signature, I meant that China has the national forum of support, and Russia is not present. Also I know, that private offers to Jelsoft in occasion of opening a similar Russian forum were done. But refusal on the ground that in Russia many pirates has been received. In this context I also have commented on your signature. Why it is possible for Chineses, and it is impossible for Russian?
                              I also spoke not about the future, and about present Russian-speaking clients Jelsoft. Very much many of them prefer to get technical support at other forums. At Russian forums. And company Jelsoft disapproves to it extremely. And thus at all does not wish to open the Russian-speaking forum. But at such attitude of business will not changes in the best party.
                              Let's make a step to each other?

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