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  • Average response time after purchasing a license?

    I purchased a leased license approximately 90 minutes ago using PayPal. I got the email receipt from PayPal almost immediately, yet I have received nothing from you? Is there another link or step I am supposed to follow?

    Thanks.

    Alan

  • #2
    Which payment option did you use? If you paid out of your PayPal funds then the sale goes right through. However if you pay using the PayPal "echeck" system. i.e., the order is funded directly from your bank account and not directly from your PayPal balance, the PayPal callback system does not contact the vBulletin server to confirm the order until the funds have been cleared. This may take up to 4 working days before the sale goes through.

    Also, check your PayPal email address. This is where the license info will be sent when the order is completed.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • #3
      Ref: Average response time after purchasing a license?

      Okay, thanks Steve. I was under the impression the money was taken from my checking account and payed immediately.

      The receipt PayPal sent me said

      "Dear ******* *********,

      This email confirms that you have paid Jelsoft Enterprises Limited ([email protected]) $85.00 USD using PayPal."

      I was assuming I had actually paid at that point. I'll just wait and see what happens.

      Thanks again for your response.

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      • #4
        If it's coming out of your checking account, then PayPal issues an eCheck which could take several business days to clear.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment


        • #5
          For future reference, when I buy this board - I must transfer money into my PayPal account a week before-hand (from my bank account), and then pay via PayPal?

          I haven't done this before, so it's best I know before hand.

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          • #6
            Yes, you must normally transfer funds, or have them avaible some other way to pay for vBulletin if you wanted it instantly. You can also choose to just pay with a credit card via WorldPay, or MetaCharge, which are only CC processors.

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            • #7
              Alternatively as well, you can also force PayPal to use your primary source of funding to be your Credit Card and not your bank account
              ManagerJosh, Owner of 4 XenForo Licenses, 1 vBulletin Legacy License, 1 Internet Brands Suite License
              Director, WorldSims.org | Gaming Hosting Administrator, SimGames.net, Urban Online Entertainment

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