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vB licenses - I too must ask.

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  • Mike Anime
    replied
    Originally posted by John Campbell
    Ok. Thank you for the info I will pass this on.
    Again thank you and I am glad no one took my questions or responses personal.

    they always give good support here. i have asked many questions and got prompt replies.

    Leave a comment:


  • Wayne Luke
    replied
    Originally posted by Colin F
    A custom modification for one person, depending on the complexity, could easily cost 10 times the price of the software itself, simply because only one person has to pay for all the costs. I'm sure that would make a bad impression on a lot of people.
    Actually to provide a customization service and make it worthwhile to the customer, we would have to charge close to $150.00/hour for each modification.

    Leave a comment:


  • John Campbell
    replied
    Ok. Thank you for the info I will pass this on.
    Again thank you and I am glad no one took my questions or responses personal.

    Leave a comment:


  • Wayne Luke
    replied
    Originally posted by John Campbell
    Hello Wayne Luke. I could care less about next years features. I am talking about my company. What we want done. If you follow what "I" am asking. You will see what your saying is out of context.

    You see your mixing service with warranties. I am asking for a service for this product to be customized to my specific liking. I dont care about future add on suggestions or hack sites.

    What company would? I can see if I am getting a update yes. But we have not even goten the software yet and we dont see eye to eye.
    We don't customize the software. It is not a service we have ever offered. Instead we have opted to go the route we have which has worked well for the majority of our customers. Even if our developers did offer customization, those customizations would not be supported by the technical staff because we wouldn't have the resources to train them on custom products.

    The services you want are available at vBulletin.org.

    Leave a comment:


  • Wayne Luke
    replied
    Yes, you can get the features you wanted added to vBulletin by visiting vBulletin.org. There is a "Services Requested" Forum where you can pay the people who make modifications to vBulletin to do the work for you. There are over 500 add-ons to vBulletin already coded there with simple step by step installation instructions and some are simply drop-in plugins. In fact, I believe that every feature you requested is already available at vBulletin.org except #3 which is already a stock vBulletin feature and has been since its first release 4 years ago.

    All you have to do is go to vBulletin.org and name your price.

    Leave a comment:


  • Colin F
    replied
    OK, I might have missed your point

    It sounds like you'd like an official customisation service. While I'm sure that would be a good idea, I'd like to mention one point:

    Price

    vBulletin is available at a cheap US$ 160 because so many people use it. The actual price of development/support is split up by all of them.
    A custom modification for one person, depending on the complexity, could easily cost 10 times the price of the software itself, simply because only one person has to pay for all the costs. I'm sure that would make a bad impression on a lot of people.

    Additionally, that would be an entirely different sales branch, seeing as that would be a service, opposed to selling a product (vBulletin). That's an entirely differnet market and, in my opinion, a lot more complex.



    fast moving thread here... can't wait to finish reading it tomorrow, but I'm off to bed now. good night everyone

    Leave a comment:


  • John Campbell
    replied
    Hello Wayne Luke. I could care less about next years features. I am talking about my company. What we want done. If you follow what "I" am asking. You will see what your saying is out of context.

    You see your mixing service with warranties. I am asking for a service for this product to be customized to my specific liking. I dont care about future add on suggestions or hack sites.

    What company would? I can see if I am getting a update yes. But we have not even goten the software yet and we dont see eye to eye.

    Leave a comment:


  • John Campbell
    replied
    Originally posted by Colin F
    Like Zachery mentioned....
    Yes I see your point. Do you by any chance see mine? If you do at all then well...

    Lets use the car thingie. I can right now goto a Dupont Reg. And buy a car have it painted weels, tv's anything I want for a price. Resources or not.

    Maybe it was in my error to ask.

    Leave a comment:


  • Wayne Luke
    replied
    Actually we do work with our customers. We have tens of thousands of customers and have to work to create a solution that is feature-rich, functional and expandable enough to fill of their needs. This includes customers who have family forums with 20-30 users and multi-national corporations with dozens of installations on multiple continents.

    As you can consider, this creates a lot of demands. There are over 1,000 feature requests already for the next version of the software and our developers review each and everyone of them for possible inclusion. Some features will not make it into the software because we feel the demand isn't strong enough for them. Each inclusion is a compromise between what the customers want, resource usage and feasibility.

    If you went to a car dealership and told them that you wanted a rocket engine installed, they would tell you that they couldn't install it and if you did so yourself then it would void the warranty. The concept is the same here. We have developed the community at vBulletin.org to try and reach a middle ground. It is a place where you can get aftermarket modifications in order to fit your specific needs. It does however void support because we cannot spend the time or money supporting third-party developments. If we did then we would easily have to triple our staff and our prices. Instead we have tried to reach a happy medium between distributing a solid, stable product and allowing people to modify it for their needs. Each third-party modification also provides our developers with future development ideas as well so it improves the project.

    As a customer, we will listen to your ideas and suggestions to make the next vBulletin. That is how it works here. Unfortunately the software doesn't meet your demans at this time. This doesn't mean you can hold things ransom until they do. We would rather work together with our customers to improve the software to meet their needs.

    Leave a comment:


  • John Campbell
    replied
    I get what you mean Josh and I understand that. My point well not even a point anymore my position is I am not a programmer. I am simply a person asked to buy software.

    I did my research. I felt this was the best choice. (The company Jelsoft) But its a struggle to get service. What I am asking really is a service to be done.

    How much money should I offer?

    Leave a comment:


  • Colin F
    replied
    Like Zachery mentioned, features are added based on the functionality they add, as well as the impact they have on the speed and flexibility of the software.

    If you bought a car 5 years ago, you usually wouldn't have had a cd player built in. Nowadays, due to the demand for it, a lot of cars have cd players by default. This is because there's a higher demand for that now. If Jelsoft sees that everyone wants a special feature, they'll do their best to implement it into the product.
    Then again, if a cd player used as much space as say a large box, cars wouldn't have them built in either, simply because the space used wouldn't make it worth it.
    Once again it's the same with Jelsoft. If a feature uses much too much resources, it won't be built in, or there'll be a workaround for it.

    Leave a comment:


  • ManagerJosh
    replied
    To be honest John, Jelsoft claims it voids warranty support, however I haven't noticed that when I've submitted troubleshoot tickets. My site is loaded with several hacks, and Jelsoft provided support for its own platform (stock wise only).

    They don't provide support for custom third-party hacks though I installed.

    Leave a comment:


  • John Campbell
    replied
    My point was not the fact its illegal. I think you missed my point. Also the permited part is confusing. Once I buy anything I am permited to do anything I want.

    I am talking about doing something for the customer.
    Look. Look at this random site I picked. You can ask to have it customized.

    I think you guys honestly have no idea what I am talking about.
    Last edited by John Campbell; Thu 18th Nov '04, 1:42pm.

    Leave a comment:


  • Colin F
    replied
    All I'm going to answer to is this:
    Originally posted by John Campbell
    So what is the difference (I must ask) between a voided copy of vbulletin from hacks and a completely illegal version besides the loss of money and access to a hack site? No really. I have to show you where I am coming from.


    There is a huge difference between the two. Modifying the code is permitted, but due to the fact that it's modified by you, support can't be given anymore. I hope that makes sense for everyone - otherwise Jelsoft staff would end up supporting the modifications.
    Also one has got to mention that the majority of vBulletin users don't modify their software at all.
    Running a software illegally is something completely different. You would be in fact breaking the law and could be prosecuted for that. Allthough not in the same league, it's just as much a crime as murder.

    Leave a comment:


  • John Campbell
    replied
    So confused.

    I just want a turn key solution since this is not a "out of the box" program. Like word or Photoshop. Even the plug in's for the software I just mentioned are that... Plug ins. "OEM"? I have to wonder.

    vB does not have plug ins, more hacks that put a void on itself. I do get the impression this is a few guys that got together and made a cool product that has become very popular. But if you want real business you have to work with your customers.

    Do you really belive I will (trust me I wont) sit down and search your hack site for parts and then place them in your software after I buy it. Void my software, and continue on with my day "tinkering" with it? No.

    I am a customer armmed with a credit card. I want to buy something. And I am now told to do a whole mess of stuff to get it done. On my own time.

    If your car, TV/Sat, Cell provider told you this you would demand to see a manager.

    Who is the manager here?

    Leave a comment:

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