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How long does a license transfer take?

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  • How long does a license transfer take?

    I was just wondering how long a Leased license transfer takes because someone initiated a transfer for me last week and its been a while since he has recieved any emails, could u please give me a date around when i could expect to have that license? thanx in adv.

  • #2
    There is a good chance that the user who "sold" you the license didnt sell you a valid one or did not complete the transfer. Try contacting [email protected] with as much info as you know.

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    • #3
      Originally posted by Zachery
      There is a good chance that the user who "sold" you the license didnt sell you a valid one or did not complete the transfer. Try contacting [email protected] with as much info as you know.
      its not a sale, more of a gift and the problem was found and solved, thank you for the fast reply, and i think from what he told me that i would be recieving an email from you guys today about the license. thank you again for the help, and the problem was that he forgot to take down the board he was using the license on, but he had taken it down and sent an email back to sales department.

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      • #4
        The current license holder must request the license transfer. The new license holder can not do this.

        The current license holder will receive an email with questions to fill in 100%.

        Then we have to wait for the license holder to return the info. After we receive it we will review the request and inform the license holder that we will email the new license holder.

        The new license holder will get an email with questions and a warning about the risks.

        After we get his info returned we will update the license.

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        • #5
          Originally posted by Floris
          The current license holder must request the license transfer. The new license holder can not do this.

          The current license holder will receive an email with questions to fill in 100%.

          Then we have to wait for the license holder to return the info. After we receive it we will review the request and inform the license holder that we will email the new license holder.

          The new license holder will get an email with questions and a warning about the risks.

          After we get his info returned we will update the license.
          well, he asked for information from me, and i gave it to him, and he also asked for my email adress, but i havent recieved any emails from u guys yet.

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          • #6
            This means he has not asked us to make this transfer or he hasn't provide the info we asked for to confirm it. Ask him for ther issueid number of his support request on this.
            Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
            Change CKEditor Colors to Match Style (for 4.1.4 and above)

            Steve Machol Photography


            Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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            • #7
              well, he told me he got the email with a bunch of questions from u guys and that he will be responding soon.

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              • #8
                If you have more information, please feel free to privmsg us the details so we can look into it for you.

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                • #9
                  he has sent the information, i am just waiting to recieve my email from u guys now.

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                  • #10
                    i have recieved the license, and i must say, there are some VERY nice (and generous) ppl online.

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                    • #11
                      Don't forget to register for Priority Forum Support. To do this, please go here:

                      http://www.vbulletin.com/members/mem...t_priority.php

                      ...and enter your email address in one of the boxes. You'll need to have your customer number and password to access the page.
                      Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                      Change CKEditor Colors to Match Style (for 4.1.4 and above)

                      Steve Machol Photography


                      Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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                      • #12
                        Originally posted by Steve Machol
                        Don't forget to register for Priority Forum Support. To do this, please go here:

                        http://www.vbulletin.com/members/mem...t_priority.php

                        ...and enter your email address in one of the boxes. You'll need to have your customer number and password to access the page.
                        done, thanx for letting me know, and is there anything else? i m really new to this whole vBulletin license owner thing.

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                        • #13
                          Did you edit your license yet so it points to your domain? (you can do this in the members area)

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                          • #14
                            Originally posted by Floris
                            Did you edit your license yet so it points to your domain? (you can do this in the members area)
                            yep!, already did that the first time i logged in.

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                            • #15
                              Welcome to the vBulletin community!

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