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    Can't post in the vBulletin 3 feedback & Suggestions forum so I'll post it here (sorry about this folks!). Basically I think they need some new smilies for vBulletin, thats what I'd say is about my only complaint :P

    I do also have a pre-sales question. Basically I am going to get it for sure as soon as everything can get prepared. However, I am very busy lately and wouldn't have the time to install it. I know they can get a Team Member to do it for extra and I want to get that additional plan, however I have a few questions about it:

    How long does it take them to respond to your installation request?
    Do they contact you or is it the other way around (you must contact them)?
    What clearence(s) do they need (ie, FTP, CPanel, etc.)?
    How long does it take them to install it?

    Thanks in advance!

  • #2
    1. You get email notification of your order immediately. The time it takes to get your license details depends on the payment method.
    2. When you purchase the license and installation you will receive an email to a link to your installation worksheet. That is where you enter your ftp, database and other details.
    3. At least FTP but if there are problems then CPanel or some other MySQL access is required.
    4. Once we receive your server details, the installation is usually done within 24 hours.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • #3
      about smilies... goes to http://vbulletintemplates.com , the team here is specialised on graphics!
      oh no, i'm not going with Xenforo... come on, i'm better than that... i stick with Wordpress... rofl

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      • #4
        Originally posted by Steve Machol
        1. You get email notification of your order immediately. The time it takes to get your license details depends on the payment method.
        2. When you purchase the license and installation you will receive an email to a link to your installation worksheet. That is where you enter your ftp, database and other details.
        3. At least FTP but if there are problems then CPanel or some other MySQL access is required.
        4. Once we receive your server details, the installation is usually done within 24 hours.
        Thanks. Thats exactly what I needed to know

        I'll be visiting the vbulletintemplates place ASAP as well

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