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  • Inactive - Fraud (Chargeback)

    Hi,

    Just noticed that when I login to the members area and I'm shown as "Inactive - Fraud (Chargeback) (Leased)", I'm SHOCKED!

    Any ideal why I'm SHOWN as Inactive - Fraud (Chargeback)
    (Leased) instaed of active ?
    . . . . . . . . . . . . . . . . . . . . . . . . . . .
    My Blog: www.MrBrian.net
    My vBulletin:
    www.vBulletin-Fans.com
    JustIdling[dot]com: www.JustIdling.com NEW
    . . . . . . . . . . . . . . . . . . . . . . . . . .

  • #2
    This means that the person who originally bought this license issued a charge back for this purchase after receiving the license info. Since the purchase was refunded, the license is not valid. For more info, please write [email protected]. Be sure to include your customer number.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      How to check whether it's true that money already being refunded?

      The owner purchased the license for already more then three months to four (till now then discovered that the transition was actually unsuccessful. (I just wonder what are those so call Receipt for?)

      Whatever it is, you guys should at least drop a mail to the owner and inform him about it before taking any action. Right?

      BTW, have you ever uncounted such similar case before? Common or unexpected?
      . . . . . . . . . . . . . . . . . . . . . . . . . . .
      My Blog: www.MrBrian.net
      My vBulletin:
      www.vBulletin-Fans.com
      JustIdling[dot]com: www.JustIdling.com NEW
      . . . . . . . . . . . . . . . . . . . . . . . . . .

      Comment


      • #4
        If the license says 'Inactive Fraud (Chargeback)' then the purchase was definitely charged back and the money was refunded. And since the owner requested the chargeback, it seems redundant to tell them that they have done this.

        And yes, we have seen many cases like this. There are a lot of scams involving vB licenses. Someone purchases a license, transfers it, then requests a chargeback, thereby invalidating the license. Unfortunately our system was not always set up to catch these chargebacks as they happened.
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment


        • #5
          Alright, got it now!

          and thanks a lot for your info.
          . . . . . . . . . . . . . . . . . . . . . . . . . . .
          My Blog: www.MrBrian.net
          My vBulletin:
          www.vBulletin-Fans.com
          JustIdling[dot]com: www.JustIdling.com NEW
          . . . . . . . . . . . . . . . . . . . . . . . . . .

          Comment

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