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  • I cannot access the customer area

    I entered my email and my password customer.
    Not let access, tells me that they are wrong.
    ...

  • #2
    My Account: https://www.vbulletin.com/customer/account/index/
    eMail and CustomerPassword(NOT forumspassword!!!)

    MembersArea: https://members.vbulletin.com/
    CustomerID (NOT eMail) and CustomerPassword

    For now, there are to different logins. That was changed (i also was confused). But it worked for me.
    If not: Try the "Lost Password"-Option
    Greets,
    TheSonic

    Comment


    • #3
      Is this section not for us then?

      https://www.vbulletin.com/customer/account/login/

      Get me this message here --> https://www.vbulletin.com/login.php

      Something Went Wrong!

      You have entered an invalid customer number/password combination.

      To be able to download and use vBulletin you need a valid license. You can order a license on the Purchase page.
      If you have lost your password you can have it resent to you on the Lost Password page.
      If you have forgotten your customer number, you can have it resent on the Retrieve Customer Number page.
      If you believe this should not have happened, please contact us.
      ...

      Comment


      • #4
        Originally posted by nextgen View Post
        Is this section not for us then?

        https://www.vbulletin.com/customer/account/login/
        Yes. However if it doesn't work try the old member's area method.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API - Full / Mobile
        Vote for your favorite feature requests and the bugs you want to see fixed.

        Comment


        • #5
          Luke and this?

          Get me this message here --> https://www.vbulletin.com/login.php

          Something Went Wrong!

          You have entered an invalid customer number/password combination.

          To be able to download and use vBulletin you need a valid license. You can order a license on the Purchase page.
          If you have lost your password you can have it resent to you on the Lost Password page.
          If you have forgotten your customer number, you can have it resent on the Retrieve Customer Number page.
          If you believe this should not have happened, please contact us.

          Enter my information and gave me that error.
          ...

          Comment


          • #6
            That isn't a valid login URL anymore. Though someone should redirect it to the valid one.

            This is where you should login at: https://www.vbulletin.com/customer/account/login/

            I've created a JIRA to have the redirection put into place.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment


            • #7
              Strange thing is that it will not let me access it enter my data correctly.
              Already reset my password and not achievement still enter.
              Last edited by nextgen; Wed 12th Sep '12, 4:07pm.
              ...

              Comment


              • #8
                Then you will need to enter a ticket or call Sales Support for further assistance.
                Translations provided by Google.

                Wayne Luke
                The Rabid Badger - a vBulletin Cloud demonstration site.
                vBulletin 5 API - Full / Mobile
                Vote for your favorite feature requests and the bugs you want to see fixed.

                Comment


                • #9
                  Already send ticket
                  ...

                  Comment


                  • #10
                    Originally posted by Wayne Luke View Post
                    That isn't a valid login URL anymore. Though someone should redirect it to the valid one.

                    This is where you should login at: https://www.vbulletin.com/customer/account/login/
                    I could enter the old way: https://members.vbulletin.com/


                    vB5 is unequivocally the best forum software, but not yet...

                    Comment


                    • #11
                      Originally posted by beishe8 View Post
                      I could enter the old way: https://members.vbulletin.com/
                      That isn't the URL he was having problems with.
                      Translations provided by Google.

                      Wayne Luke
                      The Rabid Badger - a vBulletin Cloud demonstration site.
                      vBulletin 5 API - Full / Mobile
                      Vote for your favorite feature requests and the bugs you want to see fixed.

                      Comment


                      • #12
                        So when did this all change then and was there a notification thread or email?

                        Comment


                        • #13
                          I received this:

                          ALL Purchases made by 9/30/12 (either new and upgrade) - $25 discount (use coupon code CONNECT during checkout)
                          Upgrades from vBulletin 3.x or 4.x - $40 discount
                          Upgrades of vBulletin 4 licenses purchased on or after 6/1/12, which are upgraded no later than 12/5/12 - $35 discount (will be reflected in the shopping cart for any license qualifying for this discount)


                          Which tells me that I should get a $65 dollar discount off a product that I'm not even going to use! It does not show when I go to purchase the item. What's up with this?

                          Comment


                          • #14
                            Yes. However if it doesn't work try the old member's area method.


                            https://members.vbulletin.com/


                            Gives me an error after I try to log in:

                            Something Went Wrong!

                            You have entered an invalid customer number/password combination.
                            It always worked until the vB5 demo came online.

                            Comment


                            • #15
                              Originally posted by Karel Souffriau View Post
                              [/COLOR]

                              https://members.vbulletin.com/


                              Gives me an error after I try to log in:



                              It always worked until the vB5 demo came online.
                              It still works for me.


                              vB5 is unequivocally the best forum software, but not yet...

                              Comment

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