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Is password reset/recovery working?

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  • Is password reset/recovery working?

    Have now been waiting for over 30 minutes for a recovery email from vbulletin.com AND seperately, the forums, obv in that time i remembered the forum password but still haven't received the recovery email for either. Would love to use your vaunted ticket support but unfortunately I need to be able to login to my customer area for that... Can someone else please test the function and let me know if it works for them (particularly the customer area)? and before you ask yes junkmail has been checked, yes i have received emails from vbulletin.com in the past (including password recovery emails) and no nothing has changed nsince that time so i'm as certain as I can be that the problem is not on my end.

  • #2
    Have any of you 47 viewers of this post checked the password recovery for vbulletin.com? Would really like to know if this is my problem or the sites. Is incredibly frustrating as I had set out today to upgrade the site to 4.x but cannot get into my customer area.

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    • #3
      Originally posted by fr3ak View Post
      Have any of you 47 viewers of this post checked the password recovery for vbulletin.com? Would really like to know if this is my problem or the sites. Is incredibly frustrating as I had set out today to upgrade the site to 4.x but cannot get into my customer area.

      If you believe this should not have happened, please contact us.


      vB5 is unequivocally the best forum software, but not yet...

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      • #4
        I've done that, what I want to know is if this is the case for other people or not... it would be simple for you or anyone else to just test the password recovery function, you don't need to go through the process just see if you receive the email, thats all i'm asking.

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        • #5
          p.s. although i am subscribed to this thread i was not notified about your post, therefore i believe the email function is not working on this forum either.

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          • #6
            Originally posted by fr3ak View Post
            it would be simple for you or anyone else to just test the password recovery function, you don't need to go through the process just see if you receive the email, thats all i'm asking.
            Please, don't expect a rush from people to do that.
            Wait for a Rep to do that for you.
            If he loses his/her access because of that trial they will fix it for him/her.

            Originally posted by fr3ak View Post
            p.s. although i am subscribed to this thread i was not notified about your post, therefore i believe the email function is not working on this forum either.
            It is not sure.
            As long as you are logged in you won't get any emails.
            If you leave this site and someone replies you should get the email.
            Last edited by beishe8; Sun 13th Jun '10, 2:50am. Reason: spelling


            vB5 is unequivocally the best forum software, but not yet...

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            • #7
              The email function works good, I'm receiving notifications successfully.

              vBulletin QA - vBulletin Support French - Lead Project Tools developer

              Next release? Soon(tm)

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              • #8
                Ok so notifications work, great. I will wait patiently for someone to test the password recovery.

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                • #9
                  I just tested it and the password recovery link works fine for me.
                  Best Regards
                  Colin Frei

                  Please don't contact me per PM.

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                  • #10
                    Ok, well that's just odd then, I definitely have the right customer number and email address as the recovery goes through but I receive no email, I am using gmail so all mail comes through even if it is considered junk so I can't for the life of me figure out what more I can do, I have sent emails to the licence team and contact so hopefully they can do something for me.

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                    • #11
                      Thanks for your help, was a DNS problem for the domain so the mx records weren't set, didn't notice as most mails were still being forwarded.

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                      • #12
                        Originally posted by fr3ak View Post
                        Ok, well that's just odd then, I definitely have the right customer number and email address as the recovery goes through but I receive no email, I am using gmail so all mail comes through even if it is considered junk so I can't for the life of me figure out what more I can do, I have sent emails to the licence team and contact so hopefully they can do something for me.
                        Check your email filters. Make sure vBulletin.com is always allowed.
                        Translations provided by Google.

                        Wayne Luke
                        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
                        vBulletin 5 Documentation - Updated every Friday. Report issues here.
                        vBulletin 5 API - Full / Mobile
                        I am not currently available for vB Messenger Chats.

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