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Did you change my password (again)?

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  • Did you change my password (again)?

    Today, I submitted a support text asking for changing the email attached to my two licenses (after waiting the required year).

    The support person asked for the usual questions - the license number, authorication code, secret answer ... plus the purchae details and paypal details & date (if purchased from Paypal)

    I was unable to provide the purchase details because I didn't purchase the license myself - someone bought it for me (one year ago) ...

    HOW WOULD I GET THE PURCHASE DETAILS FROM HIM? AND WILL HE ACCEPT GIVING THEM TO ME?


    When I told the support person about that, he told me the license holder will provide them in a new ticket. (for some reasons he/she doubted I'm not the license holder, then changed my license password.)

    And now I can't login to members area...



    Didn't 'changing all customers' passwords' one week ago have enough drama?
    $post[signature]

  • #2
    This is an excellent example of keeping copies of all correspondence regarding transactions. Though I wonder what will happen after say, 10 years and your copies get corrupted. I doubt paypal keeps my history for that long.
    What then??
    Toddler from Hell

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    • #3
      Originally posted by Mazinger View Post
      Today, I submitted a support text asking for changing the email attached to my two licenses (after waiting the required year).

      The support person asked for the usual questions - the license number, authorication code, secret answer ... plus the purchae details and paypal details & date (if purchased from Paypal)

      I was unable to provide the purchase details because I didn't purchase the license myself - someone bought it for me (one year ago) ...

      HOW WOULD I GET THE PURCHASE DETAILS FROM HIM? AND WILL HE ACCEPT GIVING THEM TO ME?


      When I told the support person about that, he told me the license holder will provide them in a new ticket. (for some reasons he/she doubted I'm not the license holder, then changed my license password.)

      And now I can't login to members area...



      Didn't 'changing all customers' passwords' one week ago have enough drama?
      Didn't 'changing all customers' passwords' one week ago have enough drama?
      The two situations are unrelated. You asked to change the email address. I am closing this thread because there are already tickets going on about this, and it is a private matter, not a public one.

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      • #4
        Originally posted by Floris View Post
        The two situations are unrelated. You asked to change the email address. I am closing this thread because there are already tickets going on about this, and it is a private matter, not a public one.
        Just to let you know Floris, you forgot to close it >.<

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        • #5
          Originally posted by JakeS View Post
          Just to let you know Floris, you forgot to close it >.<
          Mah, .. DONE

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