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  • bugs aren't being reviewed

    I report some bugs in the bug tracer, some of them get marked as Cannot Reproduce & Not a Bug.

    Then I post another reply to make it clear, and bring screenshots... etc

    I find no more replies nor marking from the developer - unless I bump the report many times - because it's already been marked...

    My suggestion/questions is: Is there any way to ensure checking reports that has already been marked?
    $post[signature]

  • #2
    Not really. If a reply is made it is moved to the top that is about it.

    However just because you might have a problem with something on your site, doesn't make it a bug.

    My suggestion is to make your reports as clear as possible and include the screenshots when it is first submitted.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API - Full / Mobile
    Vote for your favorite feature requests and the bugs you want to see fixed.

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    • #3
      It's not a problem in my site. Just a bug in vBulletin itself.

      I know the bug get moved to the top. However, I see developers neglect it since they see it already marked.
      $post[signature]

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      • #4
        Developers will monitor all bug reports. They however will not always repsond to them or not respond each day.
        Want to take your board beyond the standard vBulletin features?
        Visit the official Member to Member support site for vBulletin Modifications: www.vbulletin.org

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        • #5
          Some bugs which are marked as Awaiting Feedback has taken more than a month. Example: http://www.vbulletin.com/forum/proje...?issueid=21741

          The real problem is with bugs marked as Fixed & Not a Bug - after they get marked, developers don't give attention to following replies.
          $post[signature]

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          • #6
            I can't recreate the bug you listed in the lastest version, 3.6.4 or 3.6.5.
            Translations provided by Google.

            Wayne Luke
            The Rabid Badger - a vBulletin Cloud demonstration site.
            vBulletin 5 API - Full / Mobile
            Vote for your favorite feature requests and the bugs you want to see fixed.

            Comment


            • #7
              I've replied.
              $post[signature]

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              • #8
                I've found that often it can take a week or so for any follow up from developers, so it's just a matter of patience really.
                MARK.B | vBULLETIN SUPPORT

                TalkNewsUK - My vBulletin 5.6.3 Demo
                AdminAmmo - My Cloud Demo

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                • #9
                  Issues that say 'Awaiting Feedback' will always be looked at again.

                  If you don't agree with the status of an issue that's set to 'Fixed' or 'Not a Bug' then you can petition for it to be opened again when you reply. Be advised that the developers generally have reasons for why they set an issue to 'fixed' or 'not a bug', so you don't want to be rehashing whatever's already been said.
                  Best Regards
                  Colin Frei

                  Please don't contact me per PM.

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                  • #10
                    Mazinger, did you check your bugs on a FRESH installation?

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                    • #11
                      Originally posted by Colin F View Post
                      Issues that say 'Awaiting Feedback' will always be looked at again.

                      If you don't agree with the status of an issue that's set to 'Fixed' or 'Not a Bug' then you can petition for it to be opened again when you reply. Be advised that the developers generally have reasons for why they set an issue to 'fixed' or 'not a bug', so you don't want to be rehashing whatever's already been said.
                      I'm not sure about 'petition for it'... it might be a feature in the project tools, which I'm not aware of it yet.

                      But sometimes I report bugs with no clear describtion of the problem, and developers mark them as Not a Bug. Then I reply with clear describtion, and how to reproduce, and a provide screenshot... But I still don't get an answer unless I bump the report several times. There are many real bugs now which are marked as Not a Bug before I reply again... and they got lost in remote pages.
                      $post[signature]

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                      • #12
                        I just tried one of your bugs (one marked as not a bug) and I cannot see the bug on a fresh install, are you sure you tested on a fresh install?

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                        • #13
                          Yeah. I reproduce my bugs @ the admin demo. And ofcourse not all of my (not a bug) reports are real bugs.
                          $post[signature]

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                          • #14
                            Originally posted by Mazinger View Post
                            Yeah. I reproduce my bugs @ the admin demo. And ofcourse not all of my (not a bug) reports are real bugs.
                            The Admin Demo is not 100% fresh got a couple of modifications. (Templates)

                            Give me a link to one of your bugs you think is real and I will try it out.

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                            • #15
                              Mazinger, you can choose to petition to a certain status by selecting it from the dropdown box when replying.

                              First off, you'll probably want to provide as clear a description as possible when first reporting the bug. Also, keep in mind that what you consider to be a bug may not be the same as what the developers consider a bug.
                              Best Regards
                              Colin Frei

                              Please don't contact me per PM.

                              Comment

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