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  • popularled
    replied
    it's not a bad idea

    Originally posted by Marco van Herwaarden View Post
    Don't agree Floris.

    Technical Support Ticket
    Sales Support Ticket
    License Support Ticket
    ......

    Priority Support or Priority Forum Support:
    Suggestion: Forum Support Access List
    it's not a bad idea.

    Leave a comment:


  • bmc
    replied
    Ah true, I didn't think about that. In that case, I would leave it as "Priority Forum Support". However, did everything else seem fine? What are other people's input on my layout in regards to the updated links for the vBulletin Members' Area? Please provide feedback and suggestions as to how we can all optimize that list to make it the best possible - if you believe it is the best it can be with what I have put, please state that.
    Last edited by bmc; Thu 28th Dec '06, 2:59pm.

    Leave a comment:


  • Colin F
    replied
    In the first part, I agree with everything except 'Priority vBulletin.com Forum Support'.
    The problem with this is that the same page also controls priority forum access to other sites, like vBulletin.org.

    Leave a comment:


  • bmc
    replied
    Originally posted by Colin F View Post
    Actually, I don't think it should go in a new table, as that information is important when starting a new ticket.

    I agree that the links need renaming.I was thinking of something like:

    Member Resources
    Support Ticket System
    Priority Forum Support

    Does that sound clearer? Other suggestions?
    As far as reorganization is concerned, I think that it should be the following:
    • Change "Member Support" to "Member Resources"
    • Change "Contact Us" (confusing) to "Ticket System"
    • Change "Priority Forum Support" to "Priority vBulletin.com Forum Support" (as I didn't understand what that meant at first, so being a little bit more specific on this will aid members in the long run)


    Under the link changes I posted above, I would put:
    • Member Resources
    • vBulletin Manual
    • vBulletin Graphics Development Kit
    • vBulletin 3.6.x API Documentation
    • vBulletin Version Notes (Change Log)
  • Ticket System
  • Submit a Ticket
  • Select Department to Submit Ticket to
  • View My Open Tickets
  • View My Archived Tickets
  • Priority vBulletin.com Forum Support
  • Keep the page as-is, just maybe edit the details to clarify where exactly you're getting support at
  • Last edited by bmc; Wed 27th Dec '06, 4:59pm.

    Leave a comment:


  • Zachery
    replied
    Stop posting in multiple threads, we will do it as soon as its humanily possible.

    Leave a comment:


  • Kelmas
    replied
    And can we expect https://members.vbulletin.com soon?

    Leave a comment:


  • ---MAD---
    replied
    Originally posted by Floris View Post
    hm, sorry. I don't mean that it is wrong. Just a preference.

    Also, I rather have a few links with one saying ' Send in a new private ticket ' and another saying ' View all my tickets ' .
    I agree.

    Leave a comment:


  • Floris
    replied
    hm, sorry. I don't mean that it is wrong. Just a preference.

    Also, I rather have a few links with one saying ' Send in a new private ticket ' and another saying ' View all my tickets ' .

    Leave a comment:


  • Marco van Herwaarden
    replied
    No i didn't ment to create 3 or more links. I was reacting on your post where you say "I wouldn't call it support ticket system, as people can also use it for sales or license or piracy questions."

    I don't understand why "Support Ticket System" would be wrong because you can use it for sales or license questions.

    Leave a comment:


  • ---MAD---
    replied
    Originally posted by Colin F View Post
    Actually, I don't think it should go in a new table, as that information is important when starting a new ticket.

    I agree that the links need renaming.I was thinking of something like:

    Member Resources
    Support Ticket System
    Priority Forum Support

    Does that sound clearer? Other suggestions?
    Member Resources - Good
    Support Ticket System - OK I guess however you could call it Ticket System
    Priority Forum Support - How about Support Access List

    Hows that?

    Leave a comment:


  • Floris
    replied
    We only have one " contact us " link in the members' area which is basically the ability to add a new support ticket, or to find the history of support tickets. You can create new sales, piracy, support or otherwise tickets here. Calling it just Support Tickets is in my eyes not the right choice. As staff I understand the options, so I don't really care. But I can understand from a new customer point of few that ' but where do I ask sales or piracy questions, is this just for support? ' .

    Creating 3 or more links to the same form is a bit overkill I think, unless you meant something different.

    Leave a comment:


  • Marco van Herwaarden
    replied
    Don't agree Floris.

    Technical Support Ticket
    Sales Support Ticket
    License Support Ticket
    ......

    Priority Support or Priority Forum Support:
    Suggestion: Forum Support Access List

    Leave a comment:


  • Floris
    replied
    I wouldn't call it support ticket system, as people can also use it for sales or license or piracy questions. I'd rather name it just ticket system

    Leave a comment:


  • Colin F
    replied
    Actually, I don't think it should go in a new table, as that information is important when starting a new ticket.

    I agree that the links need renaming.I was thinking of something like:

    Member Resources
    Support Ticket System
    Priority Forum Support

    Does that sound clearer? Other suggestions?

    Leave a comment:


  • ---MAD---
    replied
    Originally posted by Colin F View Post
    Better like this? Or do you mean place the contactform into an entirely new table?
    one sec, ill look.

    Edit: Looks much better than before now. Try putting it on a new table and let me know . Also, can these be renamed:

    Member Support
    Contact Us
    Priority Support

    I always have to click all 3 before finding the one I want lol.

    Leave a comment:

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