vBulletin Ticket System

[Colin F]

Better like this? Or do you mean place the contactform into an entirely new table?

[---MAD---]

Some changes have been applied now, and are live.

Cool, maybe add a space between the last sentence and the start of the support text boxes? Looks like they are being cramped in a small space .

Good way to start change though, I like it .

[---MAD---]

Hello,

I believe the following suggestions should be implemented into the Members' Area:

• Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
• There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
• It should show when you last logged in and under what IP address.
• It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
• Make it easier to view all your tickets and resolve them if they are finished/completed.

I would like to see these changes implemented into the Members Area' ASAP and I would like everyone's input on this, as well as the vBulletin Team's input on this as well.

Thanks!

Kind Regards,
Brandon

Good list, I agree however I dont like the FTP/cpanel idea.

[maggotin]

Oh, I was going to post about that now

[Floris]

Some changes have been applied now, and are live.

[Floris]

You can request your private data to be removed from a ticket at any time. Just start a new support ticket.

[Marco van Herwaarden]

No you can not delete old tickets.

[Christie]

For those who don't know where to find their list of tickets. Go into the members' area, from the left menu click on 'contact us', the bottom of the page will list the history of your tickets.

Is there any way we can delete old resolved support tickets?

[bmc]

What we do need (regardless of how others have it btw) is our ticket history more organized. They're just a list of text titles. Knowing which open tickets you have in one block, on top of the closed ones would be nice.

For those who don't know where to find their list of tickets. Go into the members' area, from the left menu click on 'contact us', the bottom of the page will list the history of your tickets.

I definitely agree, and can't believe I didn't suggest that!

The ticket history needs to be on its own page or way more organized than how it currently is, as it's very confusing for new customers ( I was confused until I found it, and it took me a while to find it and then some more time to figure out that that list was my ticket history ).

Having it in different categories is a must ( open, closed/resolved, awaiting customer response, escalated ).

[Floris]

What we do need (regardless of how others have it btw) is our ticket history more organized. They're just a list of text titles. Knowing which open tickets you have in one block, on top of the closed ones would be nice.

For those who don't know where to find their list of tickets. Go into the members' area, from the left menu click on 'contact us', the bottom of the page will list the history of your tickets.

[Colin F]

That's too bad, as if you got the https secure server on there and don't give your member information out, I don't see what the problem would be in regards to a security precaution.

The thing is, we'd then have a database table full of very sensitive customer details. While we don't expect this, there's always a chance that someone breaks into our admin backend or database, and having that information collected nicely in one database table is not a responsability we want to take upon ourselves.

I certainly can!

At IPS, their Client Center is neatly, effectively, and efficiently layed out to easily find all the things you're looking for in a quick, timely manner.

In regards to what I was saying about the tickets, here are some screenshots to clarify:

http://img180.imageshack.us/img180/2...etview1al5.png

http://img180.imageshack.us/img180/5...etview2rh2.png

Hope that helps!

If you need more information, please do not hesitate to contact me.

Our ticket system currently only differentiates between open and closed tickets. We could differentiate between those two states, but something like in the screenshots would require a rewrite of our ticket system, so it won't happen immediately. We'll take it under consideration when next updating the ticket system though.

[bmc]

These are being looked into.

• There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.

This will most likely not be implemented, as a security precaution.

That's too bad, as if you got the https secure server on there and don't give your member information out, I don't see what the problem would be in regards to a security precaution.

• Make it easier to view all your tickets and resolve them if they are finished/completed.

Could you give some more details/examples for this please?

I certainly can!

At IPS, their Client Center is neatly, effectively, and efficiently layed out to easily find all the things you're looking for in a quick, timely manner.

In regards to what I was saying about the tickets, here are some screenshots to clarify:

http://img180.imageshack.us/img180/2...etview1al5.png

http://img180.imageshack.us/img180/5...etview2rh2.png

Hope that helps!

If you need more information, please do not hesitate to contact me.

[Colin F]

Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
It should show when you last logged in and under what IP address.
It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.

These are being looked into.

• There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.

This will most likely not be implemented, as a security precaution.

• Make it easier to view all your tickets and resolve them if they are finished/completed.

Could you give some more details/examples for this please?

[Creepshow]

Hello,

I believe the following suggestions should be implemented into the Members' Area:

• Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
• There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
• It should show when you last logged in and under what IP address.
• It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
• Make it easier to view all your tickets and resolve them if they are finished/completed.

I would like to see these changes implemented into the Members Area' ASAP and I would like everyone's input on this, as well as the vBulletin Team's input on this as well.

Thanks!

Kind Regards,
Brandon

I like.

All great ideas that would be fantastic if implemented.

[bmc]

Hello,

I believe the following suggestions should be implemented into the Members' Area:

• Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
• There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
• It should show when you last logged in and under what IP address.
• It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
• Make it easier to view all your tickets and resolve them if they are finished/completed.

I would like to see these changes implemented into the Members Area' ASAP and I would like everyone's input on this, as well as the vBulletin Team's input on this as well.

Thanks!

Kind Regards,
Brandon