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Originally posted by Floris View PostSome changes have been applied now, and are live..
Good way to start change though, I like it.
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Originally posted by bmc View PostHello,
I believe the following suggestions should be implemented into the Members' Area:- Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
- There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
- It should show when you last logged in and under what IP address.
- It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
- Make it easier to view all your tickets and resolve them if they are finished/completed.
Thanks!
Kind Regards,
Brandon
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You can request your private data to be removed from a ticket at any time. Just start a new support ticket.
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Originally posted by Floris View PostFor those who don't know where to find their list of tickets. Go into the members' area, from the left menu click on 'contact us', the bottom of the page will list the history of your tickets.
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Originally posted by Floris View PostWhat we do need (regardless of how others have it btw) is our ticket history more organized. They're just a list of text titles. Knowing which open tickets you have in one block, on top of the closed ones would be nice.
For those who don't know where to find their list of tickets. Go into the members' area, from the left menu click on 'contact us', the bottom of the page will list the history of your tickets.
The ticket history needs to be on its own page or way more organized than how it currently is, as it's very confusing for new customers ( I was confused until I found it, and it took me a while to find it and then some more time to figure out that that list was my ticket history ).
Having it in different categories is a must ( open, closed/resolved, awaiting customer response, escalated ).
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What we do need (regardless of how others have it btw) is our ticket history more organized. They're just a list of text titles. Knowing which open tickets you have in one block, on top of the closed ones would be nice.
For those who don't know where to find their list of tickets. Go into the members' area, from the left menu click on 'contact us', the bottom of the page will list the history of your tickets.
Leave a comment:
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Originally posted by bmc View PostThat's too bad, as if you got the https secure server on there and don't give your member information out, I don't see what the problem would be in regards to a security precaution.
Originally posted by bmc View PostI certainly can!
At IPS, their Client Center is neatly, effectively, and efficiently layed out to easily find all the things you're looking for in a quick, timely manner.
In regards to what I was saying about the tickets, here are some screenshots to clarify:
http://img180.imageshack.us/img180/2...etview1al5.png
http://img180.imageshack.us/img180/5...etview2rh2.png
Hope that helps!
If you need more information, please do not hesitate to contact me.
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Originally posted by Colin F View PostThese are being looked into.- There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
Originally posted by Colin F View Post- Make it easier to view all your tickets and resolve them if they are finished/completed.
At IPS, their Client Center is neatly, effectively, and efficiently layed out to easily find all the things you're looking for in a quick, timely manner.
In regards to what I was saying about the tickets, here are some screenshots to clarify:
http://img180.imageshack.us/img180/2...etview1al5.png
http://img180.imageshack.us/img180/5...etview2rh2.png
Hope that helps!
If you need more information, please do not hesitate to contact me.Last edited by bmc; Thu 12 Oct '06, 4:34pm.
Leave a comment:
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Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
It should show when you last logged in and under what IP address.
It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.- There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
- Make it easier to view all your tickets and resolve them if they are finished/completed.
Leave a comment:
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Originally posted by bmc View PostHello,
I believe the following suggestions should be implemented into the Members' Area:- Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
- There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
- It should show when you last logged in and under what IP address.
- It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
- Make it easier to view all your tickets and resolve them if they are finished/completed.
Thanks!
Kind Regards,
Brandon
All great ideas that would be fantastic if implemented.
Leave a comment:
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Hello,
I believe the following suggestions should be implemented into the Members' Area:- Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
- There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
- It should show when you last logged in and under what IP address.
- It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
- Make it easier to view all your tickets and resolve them if they are finished/completed.
Thanks!
Kind Regards,
BrandonLast edited by bmc; Sat 7 Oct '06, 11:44am. Reason: Since I can't post my own thread, I'll post in this my suggestions in this one I guess...
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