vBulletin Ticket System

[---MAD---]

Hello,

I believe the following suggestions should be implemented into the Members' Area:

• Https should be added to all of the Members' Area to replace the current http. I believe this is the most needed and most important feature for various reasons (mainly for added security, though).
• There should be fields that can store your AdminCP details and your FTP details to where you can save it and the vBulletin Team can reference it whenever you require support, that way you don't have to keep telling the Support Team in every post.
• It should show when you last logged in and under what IP address.
• It should be made easier to get to the Support Form, as currently, I thought the left hand menu where it said "Contact Us" meant to contact the Company and not the Support Form... it should be changed to reflect it accordingly and make it more accurate and understandable for first-time customers.
• Make it easier to view all your tickets and resolve them if they are finished/completed.

I would like to see these changes implemented into the Members Area' ASAP and I would like everyone's input on this, as well as the vBulletin Team's input on this as well.

Thanks!

Kind Regards,
Brandon

Good list, I agree however I dont like the FTP/cpanel idea.

[---MAD---]

Some changes have been applied now, and are live.

Cool, maybe add a space between the last sentence and the start of the support text boxes? Looks like they are being cramped in a small space .

Good way to start change though, I like it .

[Colin F]

Better like this? Or do you mean place the contactform into an entirely new table?

[---MAD---]

Better like this? Or do you mean place the contactform into an entirely new table?

one sec, ill look.

Edit: Looks much better than before now. Try putting it on a new table and let me know . Also, can these be renamed:

Member Support
Contact Us
Priority Support

I always have to click all 3 before finding the one I want lol.

[Colin F]

Actually, I don't think it should go in a new table, as that information is important when starting a new ticket.

I agree that the links need renaming.I was thinking of something like:

Member Resources
Support Ticket System
Priority Forum Support

Does that sound clearer? Other suggestions?

[Floris]

I wouldn't call it support ticket system, as people can also use it for sales or license or piracy questions. I'd rather name it just ticket system

[Marco van Herwaarden]

Don't agree Floris.

Technical Support Ticket
Sales Support Ticket
License Support Ticket
......

Priority Support or Priority Forum Support:
Suggestion: Forum Support Access List

[Floris]

We only have one " contact us " link in the members' area which is basically the ability to add a new support ticket, or to find the history of support tickets. You can create new sales, piracy, support or otherwise tickets here. Calling it just Support Tickets is in my eyes not the right choice. As staff I understand the options, so I don't really care. But I can understand from a new customer point of few that ' but where do I ask sales or piracy questions, is this just for support? ' .

Creating 3 or more links to the same form is a bit overkill I think, unless you meant something different.

[---MAD---]

Actually, I don't think it should go in a new table, as that information is important when starting a new ticket.

I agree that the links need renaming.I was thinking of something like:

Member Resources
Support Ticket System
Priority Forum Support

Does that sound clearer? Other suggestions?

Member Resources - Good
Support Ticket System - OK I guess however you could call it Ticket System
Priority Forum Support - How about Support Access List

Hows that?

[Marco van Herwaarden]

No i didn't ment to create 3 or more links. I was reacting on your post where you say "I wouldn't call it support ticket system, as people can also use it for sales or license or piracy questions."

I don't understand why "Support Ticket System" would be wrong because you can use it for sales or license questions.

[Floris]

hm, sorry. I don't mean that it is wrong. Just a preference.

Also, I rather have a few links with one saying ' Send in a new private ticket ' and another saying ' View all my tickets ' .

[---MAD---]

hm, sorry. I don't mean that it is wrong. Just a preference.

Also, I rather have a few links with one saying ' Send in a new private ticket ' and another saying ' View all my tickets ' .

I agree.

[Kelmas]

And can we expect https://members.vbulletin.com soon?

[Zachery]

Stop posting in multiple threads, we will do it as soon as its humanily possible.

[bmc]

Actually, I don't think it should go in a new table, as that information is important when starting a new ticket.

I agree that the links need renaming.I was thinking of something like:

Member Resources
Support Ticket System
Priority Forum Support

Does that sound clearer? Other suggestions?

As far as reorganization is concerned, I think that it should be the following:

• Change "Member Support" to "Member Resources"
• Change "Contact Us" (confusing) to "Ticket System"
• Change "Priority Forum Support" to "Priority vBulletin.com Forum Support" (as I didn't understand what that meant at first, so being a little bit more specific on this will aid members in the long run)

Under the link changes I posted above, I would put:

• Member Resources
• vBulletin Manual
• vBulletin Graphics Development Kit
• vBulletin 3.6.x API Documentation
• vBulletin Version Notes (Change Log)