Support Tickets - Better Access

[eXaulz]

Right now, you have to do a few clicks to get you to the support tickets section. Instead, why not have the last 5 (10?) tickets (ordered by last reply) in the index. It'll probably look something like:

http://www.excommunity.com/vbulletin...ts_system.html

[Andrew111888]

Probably because each ticket is private.

[eXaulz]

Umm... I'm talking about only the current client's tickets.

[Andrew111888]

You probably should have specified that, then.

[Floris]

All the tickets are private, each mail turns into a ticket, moved to the appropiate category and dealth with by a staff member.
I think the above suggestion looks great and definitly worth to mention to the site developer(s). I will point this thread out to them.

[eXaulz]

Sounds good.

Another thing is for Staff Members (do they have a Staff Area or something?) to show the 'Last 5 Support Tickets Assigned to You' and 'Last 5 Tickets Not Assigned'.

[Steve Machol]

In the support area, open tickets are organized in this order:

Flagged tickets (open or closed)
Your tickets
Unassigned tickets
Other staff tickets

[Ken Iovino]

How about a tour or screenshot or even your username and password while we are at it

[eXaulz]

Agreed!

[eXaulz]

Any updates on this?

[Floris]

Yes, that when the developers decide to make updates to the site they will review this suggestion and decide to use it or not. We of course have no eta on this, nor can we promise we will make any suggested changes.