Can't access my support ticket

[Marco]

Each incoming e-mail is in the system, and gets a notification that we received it. After which, when the staff gets on-line and processes support / sales / etc tickets, it will get replied or deleted. It obviously got accidently deleted while hundreds of spam emails were being deleted. That ofcourse shouldn't have happened. The support ticket system isn't perfect at the moment and to my knowledge they are working on improving it.

Andy, you are best of contacting [email protected] instead of James directly.

I see... thanks for clearing that up.

It just makes more sense to me that you would filter first and THEN assign ticket IDs... but then again that might be another reason why it isn't perfect

Meanwhile I have opened a new support ticket. This one apparently didn't get deleted because I can actually access it.

[Steve Machol]

We do filter first, but the filters are imperfect and a lot of spam still gets through.

[Floris]

I see... thanks for clearing that up.

It just makes more sense to me that you would filter first and THEN assign ticket IDs... but then again that might be another reason why it isn't perfect

Meanwhile I have opened a new support ticket. This one apparently didn't get deleted because I can actually access it.

And.. did you get a reply to?

[Marco]

Yep, I got asked for a username, password and FTP info...

I replied to that by email but the reply didn't come through. This is really getting annoying. I had to use the form in the members area for my reply to be added.

[Steve Machol]

What is the issueid of that ticket?