Can't login with new customer number

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  • apnicsolutions
    New Member
    • Aug 2008
    • 1

    Can't login with new customer number

    Hi Guys,

    I have been maintaining a client's site using an early version of vB 3.6.x

    I have the customer number but no idea the password or email address used to register or infact any other details as the client purchased it 3 years ago or thereabouts - it has just been running happily.

    Now has come to the time when his site is being upgraded. Since the year's free upgrade on the previous licence is expired, I have just registered again and bought a new licence and customer number. I copy the 'forums' database over to the new server, and download the latest version. I configure config.php for the new server environment. If I copy the old 3.6.x directly over, logging in works fine. After I download the new software, it asks me for a customer number. I enter my new customer number as it chucks out the old one (because it only had a year's free upgrades?). After upgrading to latest version, login for all existing accounts fails.

    Is this something to do with the customer numbers?

    Thanks for your help!
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    You cannot use your copy of vB to update someone else's site. That is a violation of the license agreement. Please explain.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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