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Strange issue now that I've got up and running with an import from phpBB.
Couple of issues, I don't know if they are related.
Issue 1)
All the users migrate over. (sans passwords)
So I give the users a link to retrieve / reset a password with
When they click that, they enter their email, the system sends them a link to reset the password. They follow that reset link, and it takes them to the forum index. (after a quick redirect). The email says, confirm this link, we'll email you a password.
They never get that second email with the password. I've tested it several times with different accounts. I've also tested that the email diags work, and no issues there. I can resend / send emails from the ACP. No issues there. The issue is that the reset password link does nothing, and never sends the user their temp password.
Issue 2)
If they go to the forum main page and request a lost password, the link doesn't work. At this message:
The link (if you hover) is http://mydomain/forum/login.php?do=lostpw
however when you click it, you immediately go to the index with this url:
http://perfectmancave.com/forum/?do=lostpw which you are not given the opportunity to enter an email address.
(note the difference in the URL which doe not have the login.php prior to the ?do=lostpw switch.)
Issue 3)
When new users sign up, I have it set in the ACP to verify via email.
They sign up, get the verify email, follow the link, and it takes them to the forum, but doesn't verify their account. Of all the testing / users that have done it, they continue to sit in "Pending Activation" (possibly tied back to the prior email issues?)
I have gone through the email diags, all test OK. the url in acp is the forum url, so I'm not getting a broken link. The links take you to the page, but don't do anything.
I can PM you the url and you can try it yourself. (create account, activate, and or reset password)
This is the last issue to get working to migrate off phpBB. I appreciate any insight. After searching the forum for an hour or so, I broke down and posted my issues. I have also checked everything at http://www.vbulletin.com/docs/html/troubleshoot_email and find no issues there.
Couple of issues, I don't know if they are related.
Issue 1)
All the users migrate over. (sans passwords)
So I give the users a link to retrieve / reset a password with
When they click that, they enter their email, the system sends them a link to reset the password. They follow that reset link, and it takes them to the forum index. (after a quick redirect). The email says, confirm this link, we'll email you a password.
They never get that second email with the password. I've tested it several times with different accounts. I've also tested that the email diags work, and no issues there. I can resend / send emails from the ACP. No issues there. The issue is that the reset password link does nothing, and never sends the user their temp password.
Issue 2)
If they go to the forum main page and request a lost password, the link doesn't work. At this message:
You have entered an invalid username or password. Please press the back button, enter the correct details and try again. Don't forget that the password is case sensitive. Forgotten your password? Click here!
however when you click it, you immediately go to the index with this url:
http://perfectmancave.com/forum/?do=lostpw which you are not given the opportunity to enter an email address.
(note the difference in the URL which doe not have the login.php prior to the ?do=lostpw switch.)
Issue 3)
When new users sign up, I have it set in the ACP to verify via email.
They sign up, get the verify email, follow the link, and it takes them to the forum, but doesn't verify their account. Of all the testing / users that have done it, they continue to sit in "Pending Activation" (possibly tied back to the prior email issues?)
I have gone through the email diags, all test OK. the url in acp is the forum url, so I'm not getting a broken link. The links take you to the page, but don't do anything.
I can PM you the url and you can try it yourself. (create account, activate, and or reset password)
This is the last issue to get working to migrate off phpBB. I appreciate any insight. After searching the forum for an hour or so, I broke down and posted my issues. I have also checked everything at http://www.vbulletin.com/docs/html/troubleshoot_email and find no issues there.
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