PayPal Subscriptions

[Scuzzy]

I've setup some paypal subscriptions at my site and have an issue. When people go to pay they have the choice, from paypal, to either pay with paypal or to pay with a visa card. If they choose VISA, the payment type coming back is "instant" and the vbulletin log says it was a failure because of a wrong payment type. I did a search and didn't find anything, does anyone have any thoughts on how I could fix this?

[Jake Bunce]

Are the user subscriptions on your forum failing to update? Is the user not being updated when they purchase a subscription? This thread has several things you can check regarding these sorts of problems:

http://www.vbulletin.com/forum/showthread.php?t=255511

Regarding the 3.7 upgrade as it relates to subscriptions... 3.7 is much more thorough and vigorous about logging payment processor communications. For example, some things like warnings from payment processors are logged by 3.7 as failures in the transaction log even though they aren't failed payments. So the 3.7 payment logs can be deceptive when you see lots of failures.

[Scuzzy]

Everything seems to be setup correctly, but the information coming back from PayPal fails with an error of: unhandled_payment_status_or_type

The Get is "PayPal", which is in line with how the subscription is setup. However, when people go to PayPal they have the option of paying through their paypal account or chooseing visa. When they choose visa and make the payment (which works on the paypal side), the information comes back to the forum as a "post" and inside that post the the payment_type is "instant" and that I believe is the failure. This prevents the change in user permissions and doesn't log the payment as being successful, even though they were charged money.

Thoughts on how to get the forums to accept the paypal payment_type of instant?

Thanks!

[Jake Bunce]

I don't have any experience with these instant payments. I am asking the devs about this.

[Scuzzy]

Thanks, if you need more information I can reproduce this at any time.

[Scott MacVicar]

We don't check the payment_type variable which has instant or echeck, its always instant.

What were the values for txn_type and payment_status?

[Scuzzy]

We don't check the payment_type variable which has instant or echeck, its always instant.

What were the values for txn_type and payment_status?

txn_type: web_accept
payment_status: Pending

I never saw the "pending" before, later last night (about 10 hours after the transaction) another line showed up in the log saying that it had been completed, and the account is now in the right group. I guess VISA on PayPal just takes a while, it "fails" so to speak in vbulletin until a completed comes in I guess.

Thanks guys

Scuzzy

[Jake Bunce]

Some payments can take time to clear. vBulletin should be notified when the payment clears. It sounds like everything is working normally, it's just that the payment didn't clear immediately.