Announcement

Collapse
No announcement yet.

Trouble with who is online?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Trouble with who is online?

    I'm having trouble with the "who is online" it only shows other members for a few secends then I appear to be alone even if I know there are users logged in and online?

  • #2
    Few possibilities:
    1) They logged off shortly after, this makes them disappear from members, and appear only in the count for guests. Let your members know that they can stay logged in by checking the "Remember me" check box, and so they don't need to always login each time they go to your site.
    2) Your session time out may be set incorrectly short. Check Admin CP > vBulletin Options > Cookies and HTTP Header Options > Session Timeout, and make sure it is a reasonable time frame.
    3) Your web server software (IE: Apache) is constantly crashing, and losing all old session informations. You will need to contact your hosting provider / server admin to see about resolving this one.
    Best Regards,
    Andy Huang

    Comment


    • #3
      It was the session timeout.

      I'm still a bit confused as to the value to put here. I was thinking 24 hours as I hate it myself when sites just lock out and the forum also is used as a hangout. But then there is a lot of users online that havn't been there for hours?

      Any recomnended settings?

      Comment


      • #4
        The default is 900 (15 minutes.)
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment


        • #5
          The session time out does not affect you if you check off the remember me check box; which is very useful for sites you regularly visit -- though, your browser must support cookies for that.
          Best Regards,
          Andy Huang

          Comment

          Related Topics

          Collapse

          Working...
          X