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White Hell: The Failed Upgrade from 3.6.10 to 3.7.0
I posted this in the wrong forum thread so I decided to move it here to get some better attention.
I am new to VB and I have a problem when I upgraded from 3.6.10 to 3.7.0. Zachary has been trying to asynchronously help me but since there is a 10 hour time difference between us I was hoping to speed things up a bit.
I have a vB forum with a blog and photopost gallery installed. Everything was going well until the upgrade. As far as I could tell the upgrade to 3.7.0 went smoothly even though it was a long process going from all the beta versions and release candidates to reach the final stage. During the final stage I got to the login screen but after that the page was white. Nothing on the forum worked anymore. I tried using tools.php and everything there seems to work - no errors. I even transferred the old config.php info over to the new config.php
No changes have been made to my server (httpd or mysql or php). These are all the latest versions.
I have tried multiple uploads and re-upgrading and have the same problem again and again. I myself, have been considering doing a clean re-install as discussed here so I wonder if the process described here would actually work:
1.) backup the current database (done)
2.) do a clean install (essentially deleting all data?)
3.) reload the data from the backup database.
I need a solution since I put about 2 weeks of work into building the site to make it a community and I hate to do all that work again and try to ask the people to re-register.
Zachary seems to be doing the best he can in spite of the time differences so I ask for the gurus here, who might be in a European time zone to see if anyone has any ideas of what actions I can take (details please) of what I can do. I don't want to lose anything. I don't see any database errors but for some reason unknown the whole forum is white - any page shows up white EXCEPT the upgrade screens, installation screens, and the login for the admincp.
It must be a simple fix but if it is, I need to know how I can go about diagnosing it. I made a backup of the database and I can e-mail it to someone if the problem can be traced back to that but somehow I think that it is not the problem. At this point I am almost ready to delete everything and start over from scratch. Last resort so I turn to you gurus out there to help a slightly experienced newbie
Thanks,
-Z (a.k.a. Ed)
I am new to VB and I have a problem when I upgraded from 3.6.10 to 3.7.0. Zachary has been trying to asynchronously help me but since there is a 10 hour time difference between us I was hoping to speed things up a bit.
I have a vB forum with a blog and photopost gallery installed. Everything was going well until the upgrade. As far as I could tell the upgrade to 3.7.0 went smoothly even though it was a long process going from all the beta versions and release candidates to reach the final stage. During the final stage I got to the login screen but after that the page was white. Nothing on the forum worked anymore. I tried using tools.php and everything there seems to work - no errors. I even transferred the old config.php info over to the new config.php
No changes have been made to my server (httpd or mysql or php). These are all the latest versions.
I have tried multiple uploads and re-upgrading and have the same problem again and again. I myself, have been considering doing a clean re-install as discussed here so I wonder if the process described here would actually work:
1.) backup the current database (done)
2.) do a clean install (essentially deleting all data?)
3.) reload the data from the backup database.
I need a solution since I put about 2 weeks of work into building the site to make it a community and I hate to do all that work again and try to ask the people to re-register.
Zachary seems to be doing the best he can in spite of the time differences so I ask for the gurus here, who might be in a European time zone to see if anyone has any ideas of what actions I can take (details please) of what I can do. I don't want to lose anything. I don't see any database errors but for some reason unknown the whole forum is white - any page shows up white EXCEPT the upgrade screens, installation screens, and the login for the admincp.
It must be a simple fix but if it is, I need to know how I can go about diagnosing it. I made a backup of the database and I can e-mail it to someone if the problem can be traced back to that but somehow I think that it is not the problem. At this point I am almost ready to delete everything and start over from scratch. Last resort so I turn to you gurus out there to help a slightly experienced newbie
Thanks,
-Z (a.k.a. Ed)
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