Uploading Attachments Error

[offline]

When I try to upload an attachment I get this error...

Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/) is not within the allowed path(s): (/var/www/vhosts/chattanoogans.com/httpdocs:/tmp) in /includes/functions_file.php on line 60

Any thoughts?

[Lynne]

This sounds like a server issue that you need to have your host take care of.

[Steve Machol]

You have open_basedir restrictions on your server. To get uploads to work you need to create a 'tmp' subdirectory under your main hosting directory and chmod it to 777. Then in the Admin CP set "Upload In Safe Mode?" to 'Yes' and point the "Safe Mode Temp Directory" to that directory. If you placed the tmp directory in the right place, the path to the Safe Mode Temp Directory will be:

/var/www/vhosts/chattanoogans.com/httpdocs/tmp

[offline]

I don't think its on...

; open_basedir, if set, limits all file operations to the defined directory
; and below.  This directive makes most sense if used in a per-directory
; or per-virtualhost web server configuration file. This directive is
; *NOT* affected by whether Safe Mode is turned On or Off.
;open_basedir =

and safe mode is off.

/tmp is 777

[Steve Machol]

It is on:

Warning: is_dir() [function.is-dir]: open_basedir restriction in effect. File(/) is not within the allowed path(s): (/var/www/vhosts/chattanoogans.com/httpdocs:/tmp) in /includes/functions_file.php on line 60

[offline]

Almost there, Plesk adds open_basedir to the httpd configuration file. I removed it. Now I am getting....

offline.jpg:
Could not create file system directory to hold your attachment.

Both /tmp and the attachments directory is set 777

Thanks!

[Steve Machol]

This is pretty clear:

Could not create file system directory to hold your attachment.

That means this direcotry does not exist or it is not world-readable and writable.

[offline]

How do I find out what directory its trying to reach?

[Steve Machol]

Perhaps you can tell me what you have done exactly? Also do you have root access to this server? If not, then you have no way of know what /tmp is set to.

[offline]

Yes, this is one of my companies servers running centos 5.2 with plesk 8.3. The site was moved from a server that did not have plesk running on it. And yes I do have root access.

[offline]

I figured it out. I had the old servers path in the Attachment storage location. Thanks for the help.