Announcement

Collapse
No announcement yet.

Internal Server Errors - When Registering?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Internal Server Errors - When Registering?

    I'm getting this error, whenever someone if trying to register as a new member on my client vbulletin sites...

    Internal Server Error The server encountered an internal error or
    misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform
    them of the time the error occurred, and anything you might have done that may
    have caused the error.

    More information about this error may be available in the server error log.
    My dedicated server host company thinks there is a security module that is causing this on my server. They can diable the module, or find another work around... What should I recommend to them? Really do not want to turn off security modules on my server just to make vbulletin run...

    Thoughts?

  • #2
    Internal Server errors are generally related to either a server problem, or added code to the vB files and/or templates.

    To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

    Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

    [Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

    Next, disable all plugins.

    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    define('DISABLE_HOOKS', true);

    Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it. Do you have the same problem?
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment


    • #3
      I'm pretty sure it is a server thing. It was working just fine before. They recently updated the server software, and increased security settings. they refer to a module that is now turned on?

      They're working on it, I'll wait and see what specific security module they have turned on...

      Thks,

      Comment


      • #4
        They figured it out, they have turned on

        mod_security

        I will search the forums for that...

        Comment


        • #5
          Please see this thread for a possible fix:

          http://www.vbulletin.com/go/modsecurity
          Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
          Change CKEditor Colors to Match Style (for 4.1.4 and above)

          Steve Machol Photography


          Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


          Comment

          Loading...
          Working...
          X