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  • E-mail notifications stopped

    Hi Folks,
    Nobody on my board is getting new PM notification e-mails anymore.
    I don't recall turning anything off.
    How can I turn them on again?

    I've been to the User Group control panel - all's fine there.
    I've been to the E-mail Options - all's fine there.

    Cheers,
    Steve.
    Last edited by sinecurea; Fri 1st Feb '08, 7:35am.

  • #2
    try sending yourself a test message.

    Maintanence -> Diagnostics

    Comment


    • #3
      I've done that and everything worked fine - got the e-mail ok.
      What next?

      Steve.

      Comment


      • #4
        Is it all emails that are failing? or Just PM ones?

        Do you have any modifications installed that would play with how PMs are handled or notifications?

        Your server is sending mail fine.. so the other possibilities are
        - user is not configured to get notifications
        - user's email address is wrong
        - user's email system is filtering out the emails
        - your mail server is being blocked by other systems due to spam (check rbl lookups and try sending your test message to an email address at the mailserver in question)
        - you have some mod installed that is broken

        If you have access to the mail logs, check for the mail's being sent at the time you expect them to be sent. If they are there, check the status shown, that will tell you if the far end server accepted or rejected your mail - and which side has the message.

        If you don't see it there, you may have a setting disabled, or a broken modification

        Comment


        • #5
          It appears to be all e-mails - I have 27 people awaiting e-mail confirmation!
          Nobody is getting the PM mails - I'm not getting them either, so it's nothing to do with the users' e-mails.
          Where do I access the mail logs?

          Steve.

          Comment


          • #6
            Please see this page for help troubleshooting email problems:

            http://www.vbulletin.com/docs/html/troubleshoot_email

            There are sections there regarding the logs.
            Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
            Change CKEditor Colors to Match Style (for 4.1.4 and above)

            Steve Machol Photography


            Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


            Comment


            • #7
              Steve,
              I have activated writing logs to file.
              Everything else in that page is fine.
              Is there a general setting where "Do not send e-mail nofications" could be turned off?
              I'm the admin, and I'm not getting e-mails for PMs.

              Steve.

              Comment


              • #8
                The logs will tell you exactly what is happening to those emails.

                You can turn off email notification in your User CP options.
                Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                Change CKEditor Colors to Match Style (for 4.1.4 and above)

                Steve Machol Photography


                Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                Comment

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