user getting banned message

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  • Lpspider
    Senior Member
    • Oct 2005
    • 295
    • 3.6.x

    user getting banned message

    I got an email from a user who claims to have tried to log in/registered and received a banned message. However, their IP isn't banned. What could caused this?
    Check out my creative writing forum.
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    #2
    Check your Usergroup permissions and make sure that "This Usergroup is not a 'Banned' Group" is set to 'Yes' for the groups that you do NOT want banned.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • Lpspider
      Senior Member
      • Oct 2005
      • 295
      • 3.6.x

      #3
      Just checked that, that's not the issue. Could it be anything else (plugins aside?)
      Check out my creative writing forum.

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      • rjordan
        Senior Member
        • Sep 2004
        • 123
        • 3.6.x

        #4
        Check to see if their e-mail domain is also listed as part of your banned domain list. For instance, if you have the following in your ban list:

        iambanned.com
        youarebanned.com
        wearebanned.com

        and the domain he is trying to register with is:

        yesyouarebanned.com

        the youarebanned.com may be causing the problem. If that is the case, preface it with "@" in the ban list.

        Just a thought.

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