Avatar Upload Problems

[scubastix]

When users upload avatars they receive a "Invalid File" error. The file that I tested is within specs. I've read many other posts on this subject and I have not had any success resolving it.

I'm running vb 3.6.8 on an IIS server.

Upload diagnostics returns the following:
file_uploads: On
open_basedir: None
safe_mode: Off
upload_tmp_dir: \tmp
upload_max_filesize: 2.00 MB
No errors occurred while opening the uploaded file for reading.

I've double checked the permissions in the "tmp" and "customavatars" directories.

Avatar File Path = "./customavatars"

What did I miss?

Thanks for your help.

[Steve Machol]

I beelieeve this is wrong:

upload_tmp_dir: \tmp

Since this is a Windows server it probably should be something like:

upload_tmp_dir: C:\tmp

That needs to be a valid directory that is world-readable and writable.

[scubastix]

We tried it like it is and with the full path: "C:/websites/forum/tmp". Both with the same results. It is fully read/write able from IIS.

Any other ideas?

[Steve Machol]

What happens when you try the Upload diagnostics?

Admin CP -> Maintenance -> Diagnostics -> Upload

Enable phpinfo in the Admin CP, then provide the URL to your forums. This may help us troubleshoot this problem.

Admin CP -> vBulletin Options -> Server Settings and Optimization Options -> Public phpinfo() Display Enabled

[scubastix]

I enabled phpinfo.

http://forum.greenfeet.net

The upload results are in my original post.

Thanks for helping out.

[Steve Machol]

As per your phpinfo, the problem is that you still have the upload_tmp directory set to \tmp.

You haven't changed this.

[scubastix]

I made the change and the problem persists.

What else do you recommend?

[Steve Machol]

You now have it set to:

upload_tmp_dir: C:\Inetpub\forum\tmp

If that directory truly does exist and is world-readble and writable, then I'm afriad there is another server issue causing this problem. Unfortunately it would be something I'm not familiar with what that would be. It is a server issue though.

[rnmcd]

scubastix, did you resolve this problem yet? The same problem just started for me today. I am sure it is a server problem. I haven't made any changes to my site in months.

[scubastix]

Not yet. I've quadruple check everything and still no luck. I've let it sit for a bit and then I'm going to give it another go.

Let me know if you get yours fixed.

Thanks,

[rnmcd]

I've been hounding my host and they said there were no changes to the server then they came back to me and said

It appears that we have conflicting versions of the ImageMagick library which was causing this issue. I made a test upload and it completed successfully.

It does work now for me but I don't know if that is really what my host did to fix it. They are less than straightforward with me.

[scubastix]

I've been hounding my host and they said there were no changes to the server then they came back to me and said

It does work now for me but I don't know if that is really what my host did to fix it. They are less than straightforward with me.

This was it! ImageMagick was the problem. I uninstalled this and switched my images back to GD and everything worked fine. It seems ImageMagick is pretty sensitive.

Thanks for the tip!