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My board won't send any email after updated to 3.6.5

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  • My board won't send any email after updated to 3.6.5


    After version 3.6.5 was installed, my board won't send any emails, not a single one. We used the maintenance tool and still the email is not sent. It could not be because any filter spams the board users are using, since we have 70,000 users and no one is getting an email.

    Thanks for your help.

  • #2
    Hmmm...there is nothing in 3.6.5 that would cause this.

    First, reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version:

    Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

    [Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

    Next, disable all plugins.

    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    define('DISABLE_HOOKS', true);

    Then try the email diagnostics in the Admin CP and report back the results:

    Admin CP -> Imports & Maintenance -> Diagnostics -> Email

    If after all this you still don't get the email then please see this page for help troubleshooting email problems:
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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