Users getting banned, but not really

[racerhub]

Tech Support helped me finally.

Here was the problem. Oddly enough it never caused issues until this upgrade...

"This is because you changed the "Unregistered" usergroup to Closed Accounts and made it a Banned Group. This is the default group that anyone visiting your forum and not logged in will be placed in. This is hardcoded and cannot be changed. Usergroup 1 will always have guest user permissions. If your users do not check the "Remember Me" box when they log in, then they will be logged out after 15 minutes of inactivity and "banned" from your site because of the permissions you created.

You would create a Custom usergroup to hold your closed accounts and have it has your banned group instead of the Not Logged In / Unregistered Usergroup which you renamed "Closed Accounts". You can then restore permissions to guests how you think they should be able to see your group. If you set "This is NOT a Banned Usergroup" to yes, They will get a login message, not a banned message."

[Steve Machol]

In otherword's the solution was as Grove posted.

[racerhub]

Kind of... The Banned group we had been using since the 2.0 days was actually the unregistered group. So it was listed as a banned group (which was right, but wrong too).

So we created a new banned group and restored the old unregistered group and made it not a banned group and now everything is ok.

[lafsunlmtd]

i am having th exact same issue, is there any help

[Steve Machol]

For help with this please start your own thread with all the relevant details.

[skyecom]

Seems as something similar that happened to me. I made quite a large upgrade of my board, hadn't updated for a long time - and I had quite the same problem (I think).

Have you made sure that your usergroups (Registered for example) have the setting:
This Usergroup is not a 'Banned' Group set to YES.
Somehow after my upgrade it was set to to no instead and it gave my users the ban message quite often.

Maybe you've checked this already ?

Best regards.

had the same issue, and this fixed it for me.
THX