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Members are being changed to Validating for unknown reasons

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  • Members are being changed to Validating for unknown reasons

    I noticed after checking usergroup page that over 4000 members are on usergroup validate. I dont know why they are changed to validate? I checked promotions and I dont see anything there that makes them validate.

    They will only be changed to validating if they change their email?

  • #2
    Or they registered and never confirmed their email (not finished regstration).

    Assuming you mean they are in the usregroup Users Awaiting Email Confirmation
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    • #3
      Well they are validating, maybe there is a problem with email then?


      • #4
        On my message board, I receive a large number of registrations that never choose to verify their accounts via e-mail. 4000 is not uncommon on a board with tens of thousands of members. However, if the 4000 members you speak of are active posters, then you have a problem.

        Users will remain in the Users Awaiting Email Confirmation user group until they have verified their accounts via e-mail. If a member changes the e-mail address associated with his or her account, that member must re-verify and will (depending on your user permissions) be unable to post until he or she has done so.

        If you are worried there could be an issue with your e-mail system, do the following.
        1. In your Administrator's Control Panel: Maintenance -> Diagnostics
        2. At the Diagnostic panel, look for the Email header and follow the instructions.


        • #5
          everything seems to work with that, I think its just when people change their emails and it may goto spam/junk/trash folders.


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